Sales Operations Analyst

at  Synacor Inc

General Purpose:
Zimbra, a Synacor product, is a secure, interoperable collaboration platform that seeks to connect the dots in the enterprise – Connected People, Connected Systems and Connected Tools to adapt to the new ways of work. Zimbra has an extensive network of partners that are integral to the success and growth of the business.
We’re seeking a highly motivated and results-oriented Sales Operations Analyst to join our global Sales Ops team. In this role, you’ll be instrumental in maintaining our Salesforce CRM, optimizing sales processes, and providing analytics that drive decision-making. Your work will directly impact our sales efficiency and success. This role is based in Singapore and reports to the VP, WW Field Operations.

REQUIREMENTS

• Bachelor degree in business or operations.
• 5-8 years of sales operations experience, preferably a software and/or SaaS company.
• Strong Microsoft Excel, PowerPoint skills.
• Detail oriented with the ability to consistently produce a high level of accuracy.
• Affinity with sales processes, sales tools and applications such as Salesforce.com.
• Strong project management and follow-up skills.
• Proven ability to effectively coordinate and work across functional teams – internally and externally, in-person and virtually.
• Demonstrated ability to work well under pressure, thrive in a fast-paced environment and stay flexible through growth and change.

DESIRED COMPETENCIES/SKILLS

• Consultative and collaborative working style, outcome focused, and data driven.
• Be self-motivated and able to work with minimal supervision independently.
• Creative and strategic problem-solving ability.
• Positivity, resilience, drive and resourceful.
• Experience in Technology, Internet & SaaS businesses would be an added advantage.
• Exemplary verbal and written English communication skills.
• Salesforce Administrator and/or Developer certification preferred

• Maintain Salesforce CRM, ensuring data integrity and optimizing workflows.
• Analyze business needs, provide data and make recommendations to support sales management, field sales representatives, marketing and other business functional teams.
• Harness technology to optimize workflows, remove bottlenecks and boost sales efficiency.
• Sales intelligence lead in creating reports and managing data analytics in MTC, Tableau and various system required to drive informed business making.
• Own and execute sales reporting, sales territory management, lead management and ensure accuracy of performance/commission reporting.
• Manage systems interfaces related to sales reporting, compensation, data processing, customer master data and territory management.
• Assist in the maintenance of customer/partner master data, including account attributes, legal agreements and CRM account hierarchy data.
• Provide training on sales support systems to internal users.
• Document processes and represent business group in corporate sales and marketing discussions; help prepare organization resources and data for systems implementation.
• Participate actively in building and fostering a team approach across GTM operational functions.