Sales Operations Associate Manager

at  Arrow Electronics Inc

JOB DESCRIPTION:

Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2022 sales of $37 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 90 locations served.
A Fortune 109 company with 22,000 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company’s industry-leading services.
Arrow Electronics is looking for a Customer Sales Specialist to join our team in Guadalajara!

• Manage the overall account relationship and the day-to-day sales activities by providing service and support to assigned customer base.
• Working with internal and external resources, facilitating work of others in quoting, fulfilling demand, and troubleshooting other customer requirements.
• Owner of the overall Quote to Order Processes and order preparation for specified customers, coordinates resources and processing of quotations, works with management to set pricing.
• Work with appropriate supplier contacts and internal departments to solve pre-sales and post-sales problems, provide proactive notification to customer of changes to delivery status.
• Liaison between sales team- ensures returns, invoicing, credit, shipping issues, etc. are resolved in a timely fashion.
• On-going Sales Support activities for the Order to Invoice process. Owns & Maintains Perfect Order Index (POI) and Inventory integrity to minimize write offs/bill backs.