Sales Operations Lead

at  Famly

Are you an experienced Sales Operations professional with a passion for accelerating growth in the SaaS B2B space? If so, we want you to be a part of our journey here at Famly that is rapidly going!
Based in the vibrant city of Copenhagen, our Commercial Excellence team is seeking a talented Sales Operations Lead to drive our global expansion. In this role, you’ll collaborate cross-functionally with all our commercial and marketing teams across multiple locations, including Copenhagen, London, Berlin, and Washington DC.
As Sales Operations Lead, you unlock the potential of all of Famly’s sales functions SDRs and Account Executives by developing the skills, knowledge and content to ensure that our customer-facing professionals make the most of every customer touchpoint and interaction. You also run sales operations, sales strategy and transformations with the Inside Sales and Sales functions to ensure increased efficiency and effectiveness in our go-to-market.
If you’re ready to take on a challenging yet rewarding opportunity and make a significant impact on our growth trajectory, apply now and join us in shaping the future of childcare management software!

YOU’LL LOVE WORKING HERE BECAUSE OF:

• Competitive pension, private health insurance, and paid maternity/paternity leave.
• A clear career framework and coaching to make sure you’re growing, annual $1000 personal development budget and a ‘We’ll buy you any book you want’ policy.
• We’re all about hiring clever people who are good humans too. It means Famly is full of top thinkers and generous teammates waiting to help you shine.
• A value of ‘make your colleagues shine’ is all about breaking down silos, celebrating one another, and staying connected across departments, offices, and oceans.
• We like to give a lot of ownership both in terms of responsibility and freedom to try new, challenging tasks.
• Top-notch work equipment (including noise cancelling headphones for those focus periods!).
• A yummy daily buffet, a well stocked drinks fridge, and an overflowing snack corner
• Social activities and team fun with dinners out, office BBQs, Friday bars, game nights, and more!

We’re excited to meet our new colleague, so get your application in today by sending us:

• Your CV
• A cover letter to tell us what you can bring to the role, and what speaks to you about Famly.

We are looking forward to hearing from you!
Famly is committed to creating a more diverse, equal, and inclusive workforce, building teams that represent a variety of backgrounds, perspectives and experiences. It is a fundamental policy at Famly to not discriminate on any basis or characteristics and celebrate diversity. Everyone is welcome and encouraged to apply.

WHAT YOU WILL BE DOING:

• Crafting, developing and executing comprehensive enablement programs for sales teams, including tailored training for different roles and functions within the sales domain that centres on the first 24 months of employment.
• Elevating sales team productivity and efficiency by streamlining the onboarding process for new hires and continuously upskilling existing sales personnel. Empower Account Executives with comprehensive knowledge of available resources and specialised curriculum to adeptly engage with customers.
• Establish rigid sales processes by implementing and enforcing a standardised, activity-based sales process across the sales teams. Leverage task automation and stringent governance to ensure adherence to the prescribed process.
• Foster a culture of mastery by ensuring the Sales teams are well-versed and proficient in crucial sales skills, ranging from prospecting to negotiation. Offer personalised coaching sessions and daily actionable plans to empower team members to overcome barriers and excel in their roles.
• Foster alignment and synergy across departments by closely collaborating with Sales Leadership, Marketing, People, and Product teams. Establish strategic action plans across the functions that pave the way for future growth and success.
• Drive the utilisation of sales collateral, tech stacks, playbooks, and tools to equip the team with the necessary resources for every customer interaction, tailored to specific markets and decision-makers.
• Lead the optimization of sales systems and tools, customising sequences for inbound/outbound strategies and specific market nuances.
• Drive a culture of effective pipeline management, working closely with Inside Sales and Sales teams to leverage all available inputs for enhanced predictability in pipeline and sales forecasting.
• Take ownership of initiatives and strategies, ensuring accountability at every stage to drive measurable results and continuous improvement.

YOU’LL THRIVE IN THIS ROLE IF YOU:

• Have 5-7 years of experience in a similar role in a SaaS company.
• Excellent communication (both written and verbal) skills
• Demonstrate ability to build great relationships with collaborators and stakeholders
• Extensive knowledge of sales principles and practices in the SaaS industry, and an ability to coach others on them
• Curious and inquisitive about sales processes and how to make them better
• Ability to turn business strategies to actionable goals and plans, and meeting them
• You are greatly inspired by seeing the team succeed - helping the sales team improve and close at higher rates!
• Comfortable with deadlines, a high pace and big ambitions
• Customer-centric and empathetic mindset with a strong desire to understand the pain-point and solve it
• You are a great team player with a ‘get stuff done’ attitude
• Motivated by making an actual difference
• Takes ownership of your areas of responsibility, always striving to be better
  If you tick all those boxes, AND have experience in or passion for the childcare industry, then you are a unicorn we had no idea we’d ever find!