Sales Operations Manager

at  MillerKnoll

Why join us?
Muuto is rooted in the Scandinavian design tradition characterized by enduring aesthetics, functionality, craftsmanship and an honest expression. By expanding this heritage with forward-looking materials, techniques and bold creative thinking, our ambition is to deliver new perspectives on Scandinavian design.
We are currently looking for a Sales Operations Manager (maternity cover) who will be responsible for all general operations in the sales team making sure that all structures are in place for the transactional business to run smooth and conduct KPI reports supporting the Sales Management with important insights for decision making and strategy development. Expected start October 2024 for about 10-12 months.
The ideal candidate
Ideally, you have experience from a role within Sales or customer service within the design & furniture business and have a strong understanding of the transactional business and structures within a sales organization.
Furthermore, you are passionate about transforming strategies into great structures and maintaining these to secure smooth operations and a great customer experience.
Your key responsibilities
As Sales Operations Manager, you are an important link between sales management, our regional sales teams and customer care department.
Your main responsibility is leading and supporting renewal of all our annual agreement signing with partners/dealers and their incentive programme. Furthermore, you conduct KPI reporting and serve Sales management with monthly reporting and ongoing requests. Finally, you communicate to our customers: changed terms & conditions, product availability and launch data & price updates.

Most important responsibilities.

• Lead and support our sales team in the annual agreement signing process with partners /dealers
• Review and support customer incentive program.
• Launch new price- and master-data towards dealers. Including customer specific pricelist creation.
• Conduct KPI reporting and optimization in the Sales team. Serving sales management with monthly reporting and ongoing request.
• Maintain sales terms, sales manager areas & customer terms in ERP system.
• Communication to dealer network

Your profile

Besides being a Self-driven, proactive team player, we are looking for someone, who:

• Has a HD, cand.merc, Markedsføringsøkonom degree or similar
• Has a minimum of 3 years relevant work experience and understand the structures in a sales organization and the transactional business/order handling.
• Structured mindset and good at prioritizing work tasks and keeping deadlines
• Strong communication skills and enjoy working across the organization.
• Fluent English and Danish oral and written. It is an advantage if you also speak German or French.
• Experienced ERP & CRM system user and business warehouse experience is an advantage.
• Controlling experience is an advantage.

What we offer?

• A unique position in a highly ambitious and successful design company with great opportunities for personal development
• A unique work environment characterized by entrepreneurial spirit, openness, and joined responsibility.
• A full-time position, based in Copenhagen.

Who we hire?
At Muuto, our mission is to deliver new perspectives on Scandinavian design. We are an international team of ambitious and passionate people - all driven by the desire to expand on the Scandinavian design tradition with a forward-looking, creative and honest approach. We are looking for individuals who share this same mindset. Individuals actively contribute and bring their opinion to the table. Individuals who would like to bring a wealth of new perspectives to our company.
That is why we are always keen to hear from talented people who wish to join our company - regardless of gender identity, age, sexual orientation, ethnicity, racial identity, religious belief and disability status. We are committed to equal opportunity employment.
To learn more about Muuto, our products and designers, please visit
www.muuto.com
Who We Hire?
At Muuto, our mission is to deliver new perspectives on Scandinavian design. We are an international team of ambitious and passionate people - all driven by the desire to expand on the Scandinavian design tradition with a forward-looking, creative and honest approach. We are looking for individuals who share this same mindset. Individuals who wish to actively contribute and bring their opinion to the table. Individuals who would like to bring a wealth of new perspectives to our company.
That is why we are always keen to hear from talented people who wish to join our company - regardless of gender identity, age, sexual orientation, ethnicity, racial identity, religious belief and disability status. We are committed to equal opportunity employment.
To learn more about Muuto, our products and designers, please visit
www.muuto.com
MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at
careers_help@millerknoll.com

• Lead and support our sales team in the annual agreement signing process with partners /dealers
• Review and support customer incentive program.
• Launch new price- and master-data towards dealers. Including customer specific pricelist creation.
• Conduct KPI reporting and optimization in the Sales team. Serving sales management with monthly reporting and ongoing request.
• Maintain sales terms, sales manager areas & customer terms in ERP system.
• Communication to dealer networ