Sales Operations Manager (Remote)

at  NexTec Group

EDUCATION AND EXPERIENCE

• A four-year college degree is required.
• Two or more years of experience within a sales organization in the Sales Operations Manager role or a similar role.
• ERP experience is preferred. Experience with Sage, Acumatica, and Microsoft ERP solutions is a plus.
• Extensive experience with CRM/database tools required.
• Strong analytical, organizational, and time management skills.
• The ability to balance a large group of diverse projects and people simultaneously.
• Excellent attention to detail.
• The ability to work well with others.
• Prior experience supporting multiple team members is required.
• Excellent written and oral communication skills.
• Competent in all Microsoft Office applications.
• Advanced Outlook skills across multiple time zones required.
• Business experience with Microsoft Teams meetings or other remote meeting applications (Zoom, Slack, WebEx, etc.) is required.
• Ability to work remotely with limited supervision.
• Strong sense of urgency and responsibility.

ROLE DESCRIPTION

Mission
The Sales Operations Manager role involves partnering with the Vice President of Sales to serve as a liaison between the Vice President and the Sales Team to support the growth of the Sales Team. The Sales Operations Manager will be responsible for getting accurate, real-time visibility of team performance, comparing individual performances within a sales team, better forecasting to help sales representatives achieve success, creating, communicating, and compensating understandable goals, and owning the CRM and other sales tools.

RESPONSIBILITIES

• Serve as a liaison to the Sales Team, other departments, clients, outside vendors, etc.
• Assist with follow-up communication to ensure responsiveness.
• Manage expedited sales requests and prioritization. This requires alignment with various internal teams.
• Assist with price estimation creation and contract renewals.
• Assist with Requests for Proposal, including updating literature and internal communication.
• Organize a system for housing documents relevant to the sales process.
• Work with the Marketing Team to ensure both teams are aligned.
• Schedule Sales Team meetings, interdepartmental meetings, and meetings on behalf of the Vice President.
• Work with the Sales Team to maintain and monitor processes for managing sales.
• Responsible for managing the adherence to the sales deal process and sales order processing activities.
• Follow defined processes and coach sales leaders to leverage the same in order to reach company-wide compliance.
• Forecast to help sales representatives achieve success.
• Manage forecast opportunities for pipeline and National Sales calls.
• Track long-term sales data.
• Complete the initial review of third parties.
• Assist with the management, maintenance, and monitoring of the CRM.
• Monitor various dashboards, stages, and time per step.
• Develop and track metrics to measure the success of the Sales Team.
• Develop insights into and track the productivity of the Sales Team.
• Report anomalies to the Vice President of Sales.
• Assist with the creation, communication, and maintenance of sales compensation plans.
• Track Management by Objective goals for the Sales Team.
• Assist with the delegation of leads to the Sales Team.
• Manage audits to ensure there is alignment with Sage and Acumatica.
• Develop and administer training for Sales Team members.
• Help develop and administer onboarding plans for new Sales Team staff.
• Provide feedback to the Vice President of Sales.
• Other duties as assigned.