Sales Operations Specialist (m/f/d) - Fixed Term

at  CHAOS

MAIN OBJECTIVES

• Operational excellence in sales and order processing.
• Best-in-class sales operational support delivered to sales reps, sales managers, partners, and customers.
• Cross-functional collaboration with other departments.

• Handle sales operations requests from the sales team, partners, or direct customers mainly in Zendesk in a timely manner with excellent quality. Rarely, a proactive reach-out via phone might be required.
• Maintain deep knowledge of all sales policies and processes, all Chaos products, the latest pricing lists, and all relevant systems and tools that will be used. Hold others accountable to adhere to the processes.
• Develop expertise in all existing Sales Operations processes across the whole department and cross-train colleagues.
• Support the entire team and company in all matters and projects with sales operations knowledge as required.
• Collaborate with other departments and enable required workflows to ensure the team goals are reached.
• Continuously identify and adopt process improvements and research best practices.
• Onboard and train new colleagues when needed.Contribute to building a brand and strong company culture and take responsibility for demonstrating the company values internally and externally.
• 
  
  
  
• Previous experience in order processing, billing, or any customer oriented role.

• Proficiency in English and excellent communication soft-skills.
• Excellent organisational skills, be able to investigate, dig into details and posses good problem-solving skills.
• A bachelor’s degree is preferred.
• Be a good team player who can adopt and spread the company culture.