Sales Operations Supervisor

at  Resideo

The Sales Operations Supervisor is responsible for leading the Sales Operations team to provide key administrative support to the Sales team whilst ensuring a first-class customer experience. Sales Operations is about supporting and enabling frontline sales teams to sell more efficiently and effectively. The role will be working Monday to Friday within a hybrid model (3 days in the office and 2 days at home).
The role will suit an individual who has a bias toward action and continuous improvement, exceptional communication skills and will know how to balance getting the details right while working in a fast-paced environment. The role will include working with people across the business to play an important role across the sales pipeline from prospect to order execution and delivery.

• Coach, develop and support the Sales Operations team to deliver exceptional customer service against targeted KPI’s
• Manage hiring, training, and mentoring of employees to ensure a positive experience.
• Ensure all customer orders are processed same day, through effective team time management.
• Keep customers updated on outstanding orders and lead times.
• Structure the team to align with the specific service requirements of the Key Accounts and Desk based account teams, through close collaboration with the other supervisors.
• Facilitate and execute inter-company and export orders, plus provide first line web support.
• Lead employees to exceed the organisation’s expectations for productivity, quality, continuous improvement, and goal accomplishment.
• Lead ongoing professional development for the team
• Foster an environment of teamwork that promotes the appreciation of diversity as well as cohesiveness and support and work effectively together to enable employees to succeed.
• Perform Periodic Performance Reviews and Annual Compensation Planning
• Drive Salesforce effectiveness
• Handle and resolve customer escalations
• Attend ADI Sales Management Team and customer meetings as required
• Work with all ADI departments and vendors to strengthen ADI market presence
• Direct customers to the correct teams for technical support & account queries
• Upsell through attachments and complete solution orders
• Support new business onboarding and revenue generation
• Manage customer expectation and communicate with customer to resolve issues, complaints and invoice queries
• Process customer orders and quotes in SAP to specific SLA’s and customer requirement
• Ensuring ‘right first time, every time’ wherever possible against each order / quote / processOptimise available technology to increase efficiency and accuracy