Sales Order Analyst

at  London Stock Exchange Group

The Sales Order Analyst drives sales efficiencies by reducing the administration burden on Account Management. As the main liaison to Customer Administration, this role facilitates the order to cash cycle in an accurate and timely manner. Person in this role work closely with internal partners to address customers’ administrative issues and coordinate complex deals.

Key responsibilities

• Manage the Quote to cash life cycle, order monitoring, permissioning and billing/credits/cancellations for new and renewal orders
• Obtain information required to process orders (user data, product reference details, installation details, exchange requests, billing dates, sales codes, billing account contacts)
• Coordinate User ID’s, passwords, etc. for online orders
• Implement release of billing for all services and charges
• Manage internal queries relating to order status, billing, permissioning, and compliance issues
• On a back-up basis, handle inbound customer calls relating to product/ service queries, claims, subscription and accounts receivable queries
• Spot trends and make recommendations for enhancing systems and procedures
• Mails, speaks and interacts with functions (Customer Service, Order Administration, Sales, segments, cross functional teams, regional partners) to expedite the resolution
• Handles simple and complex requests, products, systems and accounts with knowledge of process and systems

Requirements

• Process improvement : Seeks new ways of working continuously to make processes run smoother and faster
• Product & service knowledge : Leverages technical knowledge of products and services to meet customer needs, understand market segments and deliver excellent outcomes
• Partnership management: Cultivates and maintains external partnerships and alliances to ensure alignment with business strategy and regulatory requirements for long term value and growth
• Root cause analysis: Optimises processes through root cause and impact analysis
• Communication: Communicates with transparency and precision, presenting sophisticated / technical information in a concise format that is audience appropriate.
• Workflow management: Understands overview of end-to-end workflow, including detailed processes, upstream and downstream impacts of current role, and the roles of different teams

Your package when joining Gdynia team

• Bonus: Quarterly or annual bonus plan assigned to every position
• Wellbeing: monthly wellness and work-from-home allowance, and employee assistance program
• Healthcare: private medical care with Medicover, premium package fully covered by employer
• Future: corporate pension plan supported by Fidelity International offering additional 5% of base salary to invest in selected funds, and LSEG Employee Share Purchase plan available
• Reward and Recognition: additional awards and vouchers available for extra achievements
• Referral: Bonus between 8,000 to 10,000 PLN for successful recommendation of a new colleague
• Development: e-learning platform, a range of workshops and international projects
• Onboarding: structured on-the-job training at early career stages and buddy support for all new colleagues
• LSEG Products: availability to access to real-time economic data through our flagship Workspace platform
• Diversity: inclusive culture built by colleagues from over 40 countries representing various age, gender, race, and beliefs
• Charity: 2 additional days off for voluntary jobs
• Office: brand new, sustainable office with cafeteria and chillout space. Location 3T Office, Gdynia.
• Activities: sport teams and social events to join
• Company events: Annual Summer and Winter Parties for colleagues and Family Day for employees with partners and children

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject .
If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
Job ID R0089300

• Manage the Quote to cash life cycle, order monitoring, permissioning and billing/credits/cancellations for new and renewal orders
• Obtain information required to process orders (user data, product reference details, installation details, exchange requests, billing dates, sales codes, billing account contacts)
• Coordinate User ID’s, passwords, etc. for online orders
• Implement release of billing for all services and charges
• Manage internal queries relating to order status, billing, permissioning, and compliance issues
• On a back-up basis, handle inbound customer calls relating to product/ service queries, claims, subscription and accounts receivable queries
• Spot trends and make recommendations for enhancing systems and procedures
• Mails, speaks and interacts with functions (Customer Service, Order Administration, Sales, segments, cross functional teams, regional partners) to expedite the resolution
• Handles simple and complex requests, products, systems and accounts with knowledge of process and system