Sales Order Coordinator
at Solutions 2 GO
Brampton, ON, Canada -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 28 Jul, 2024 | Not Specified | 30 Apr, 2024 | 2 year(s) or above | Computer Skills,Interpersonal Skills,Outlook,Excel | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
Are you ready to move distribution forward?
Solutions 2 GO is a premier global distributor of video game products. With operations reaching 19 countries in North, Central and South America, and partnerships that further extend to Europe, Africa, Australia and Asia, Solutions 2 GO represents all publishers in the Canadian market, offers coast-to-coast distribution in the USA and is the exclusive distribution partner for Sony PlayStation in Latin America. Our leadership, processes and partnerships have earned us a reputation as the premier provider of flexible, dynamic distribution solutions for publishers, manufacturers and retailers around the world. At Solutions 2 GO, we are moving distribution forward. If you are an achiever who is relentless in ensuring that we achieve business results and create a great company culture while doing it, then we’re looking for you!
Skills & Qualifications:
- 2+ years of experience in a customer service focused role.
- Able to multitask, prioritize and organize tasks to meet deadlines.
- Excellent written, verbal communication and interpersonal skills.
- Strong attention to detail.
- Ability to work well independently and as a member of a team.
- Ability to adjust to change in a fast paced environment.
- Intermediate computer skills required on PC based software – Excel, Word, and Outlook.
- Experience working with Great Plains software is an asset.
- Represent the Company with a high level of integrity and professionalism at all times even while under pressure
Responsibilities:
- Validate customer orders by verifying price, UPC and quantity. Check for low or high margin items and report suspected items to Sales Rep / Purchasing prior to dropping order.
- Upload manual orders to Great Plains through internal web-based programs.
- Review and process EDI orders into GP.
- Communicate order related details to Operations through the shipping log or via email.
- Manage product flow to ensure maximum order fulfillment and minimal inventory risk.
- Maintain customer specific price lists and Item file on a regular basis.
- Communicate price changes and credit note information to customers where required.
- Manage phone / email inquiries from customers and the sales reps (internal/external) within a 24-hour timeframe.
- Communicate New Release updates to Customers in a timely manner.
- Maintain customer account information (i.e. store addresses and new store locations).
- Communicate all product requirements on internal Buyer logs.
- Communicate special order requirements to Operations and Traffic Department i.e. delivery deadline, flyer order delivery dates.
- Research and provide proof of delivery (POD) information when required.
- Investigate and process customer claims, returns and post audits within 1 week of claim date and follow through with accounting until its resolved.
- Ad hoc reports for customers/sales reps/senior management.
- Maintain solid understanding of unique S2G business units i.e. Master distribution vs traditional, in how it relates to customers and sales representatives.
- Provide backup support when required in other SOC’s absence.
Skills & Qualifications:
- 2+ years of experience in a customer service focused role.
- Able to multitask, prioritize and organize tasks to meet deadlines.
- Excellent written, verbal communication and interpersonal skills.
- Strong attention to detail.
- Ability to work well independently and as a member of a team.
- Ability to adjust to change in a fast paced environment.
- Intermediate computer skills required on PC based software – Excel, Word, and Outlook.
- Experience working with Great Plains software is an asset.
- Represent the Company with a high level of integrity and professionalism at all times even while under pressure.
The successful candidate will receive a conditional offer which will be contingent upon a successful background clearance obtained through our contracted third-party vendor. The standard clearance requirements depend on the position and may include some or all of the following: criminal or credit clearance, employment verification, education verification, and driver’s abstract review. If you have any questions along the way, please do not hesitate to ask.
Solutions 2 GO Inc. is committed to creating a diverse and inclusive workforce. For individuals requiring accommodations or support throughout the recruitment process please contact the HR team. #LI-LA
REQUIREMENT SUMMARY
Min:2.0Max:7.0 year(s)
Marketing/Advertising/Sales
Sales / BD
Sales
Graduate
Proficient
1
Brampton, ON, Canada