Sales Partner

at  Franke

ABOUT THE JOB

Are you looking for an opportunity to showcase your customer service expertise and contribute to a dynamic sales environment? We have an exciting role available for a Sales Partner to join our team in Manchester.
As a Sales Partner, you will play an important role in managing customer orders and interactions, ensuring seamless transactions and outstanding customer service.

REQUIREMENTS

• Previous experience in a sales order processing environment.
• Experience in roles where organization and processes are critical.
• Experience using business operating systems, e.g., SAP is an advantage.

OTHER SKILLS:

• Demonstrable analytical skills,
• A customer service focus with a commitment to delivering exceptional service in every interaction, including excellent phone manners,
• Strong delivery focus, ensuring timely and efficient order processing and delivery,
• Exceptional time management skills to prioritize tasks effectively and meet deadlines,
• A strong sense of ownership, taking responsibility for tasks and ensuring their successful completion,
• High level of accuracy and attention to detail to maintain quality standards in all aspects of the role.
  If you’re ready to take on this exciting opportunity and contribute to our team’s success, apply now!
  Join us in providing exceptional service and support to our customers while enjoying a fulfilling career.

• Manage customer enquiries regarding orders, pricing, availability and deliveries via email and phone.
• Serve as the primary point of contact in the sales office, providing proactive support to our external sales team.
• Liaise closely with the Franke Shared Service Centre to ensure efficient transactional interactions with customers.
• Coordinate delivery reports and expedite back orders to meet customer needs.
• Arrange transport and confirm delivery or collections to customers.
• Collaborate with haulier, suppliers, warehouse and other operations staff members to facilitate smooth order processing.
• Handle sales order paperwork, including returns and credits, with accuracy and efficiency.
• Prepare documents according to customer requirements and company practices.
• Provide backup cover for the Consumer Care team when required.