Sales Support Administrator (Maternity Cover)

at  Innovative Technology Ltd

ARE YOU AN EXPERIENCED SALES SUPPORT ADMINISTRATOR, WHO IS LOOKING TO WORK IN A FAST-PACED, GLOBAL, MARKET-LEADING COMPANY?

Here at Innovative Technology, we have an excellent opportunity for a temporary Sales Support Administrator to join our talented team in our global head office in Manchester.

ESSENTIAL SKILLS & EXPERIENCE:

• Minimum one year of experience in a comparable Sales Support position.
• Working knowledge of Microsoft Office, i.e. Excel, Word, Teams and Outlook.
• Customer service skills to respond calmly and communicate effectively.
• Good attention to detail and problem-solving skills.
• Confidence in communicating with internal and external stakeholders at all levels.
• The ability and willingness to continually learn new products and processes quickly.
• Well organised, good task management with the ability to work independently as well as part of a team

WE’RE INNOVATIVE…

Trading for over 30 years here at Innovative Technology, where we now have offices on five continents and employ around 400 people, with over 150 based from our state-of-the-art R&D hub.
From self-service checkouts to arcade machines, we provide our retail, banking, kiosk, vending, gaming and amusement customers with products and services that help them securely accept automated payments, with our industry-leading technology keeping us at the forefront of our sector. We also provide facial analysis technology for age estimation and control access for some of the world’s leading companies.
By being true to our values of Innovation, Collaboration, Respect and Drive we’ve seen significant growth and won numerous domestic and international awards, whilst offering outstanding career opportunities and great benefits. You’ll find us on the edge of the Pennines and less than half an hour from central Manchester, with modern offices, free parking and excellent transport links.
We are a disability-confident employer, as such we will shortlist all candidates meeting our minimum criteria (as specified in the job description) who state they have a disability within their application.

• Answering and responding to all customer enquiries via phone, email and the webshop.
• Using a variety of systems to provide administration support for the sales order lifecycle.
• Supporting and updating the wider Sales Support teams overseas.
• Acting as second-line support for US office, covering for the Sales Support
• Drafting and checking export paperwork, including EAD’s, ATR’s and Certificates of Origin and on occasion, creating manual paperwork for shipments to our oversea manufacturers.
• Keeping the shipment log up to date with accurate information to act as a proof of export for VAT records.
• Chasing delayed shipments with Production (both UK and China), liaising with the customers and UPS / DHL regarding such issues and responding to any other freight-related queries and issues.
• Updating contract pricing in Syspro upon instruction from Financial Accountant.
• Drafting and updating department SOP’s, uploading centrally to the BMS.
• Taking and directing calls to other departments/colleagues alongside the admin team to cover breaks and busy periods or staff absences.
• 24hr first response to all inbound requests including email, quick to react to information or requests and meeting tight deadlines.
  The ideal candidate will have prior experience in an administrative role, self-motivated and be eager to learn. Having previous experience of using Syspro would be advantageous, although not essential as full training will be provided.