Sales Support

at  Baresque

Company Description
The Baresque Group has been a trusted global product developer, fabricator, supplier and distributor of interior finishes and public space furniture for over 45 years. Baresque sells primarily to the Architect & Design community across commercial, retail, hospitality, health care and streetscape. Baresque is recognised as the ‘go to’ destination for designers seeking inspiration, quality, service and solution-oriented expertise
Job Description

As a member of the Sales Support team, you will work with your assigned BDM’s to help give our customers the best experience possible. Whether it’s answering the phone, responding to email requests, preparing quotes or processing orders you will bring care to everything you do. Key elements of the role include:

• Provide administrative and clerical support to the sales team.
• Work with assigned BDM to assist in meeting annual Sales targets.
• Build and maintain strong sales and customer service relationships with new and existing customers.
• Providing support to customers in the BDM’s absence.
• Working with customers, sales, and internal teams you will help bring projects to life, ensuring they are delivered on time.
• Data entry including database management using company ERP system.
• Overseeing the entire order process from quote through to invoicing of goods.
• Accurate and appropriate product selection based on customer requirements, relevant standards, and specifications.
• Accurate and timely creation of quotations and orders
• Follow up all customer enquiries to maximize customer satisfaction and sales opportunities.
• Maintain accurate and up-to-date customer records in our CRM system.

QUALIFICATIONS

• Experience in a customer focused role ideally within the building products, interior finishes, furniture or specification industry.
• Demonstrated ability to build and maintain strong relationships with clients and suppliers.
• Excellent communication, time management, interpersonal and organizational skills
• Passionate about delivering superior, effective customer service.
• High attention to detail, accuracy, integrity and experienced with data entry.
• Ability to prioritize and handle multiple tasks in a busy demanding environment.
• A positive, fun and open can-do attitude.
• A problem solver and lateral thinker who takes responsibility for tasks.
• Advanced general computer skills are essential.

• Provide administrative and clerical support to the sales team.
• Work with assigned BDM to assist in meeting annual Sales targets.
• Build and maintain strong sales and customer service relationships with new and existing customers.
• Providing support to customers in the BDM’s absence.
• Working with customers, sales, and internal teams you will help bring projects to life, ensuring they are delivered on time.
• Data entry including database management using company ERP system.
• Overseeing the entire order process from quote through to invoicing of goods.
• Accurate and appropriate product selection based on customer requirements, relevant standards, and specifications.
• Accurate and timely creation of quotations and orders
• Follow up all customer enquiries to maximize customer satisfaction and sales opportunities.
• Maintain accurate and up-to-date customer records in our CRM system