Sales Support

at  carwow

We’re Carwow. The car-changing experts for life-changing moments. Whether buying, selling, or (car) window shopping, we aim to give people total confidence in their choice.
We kicked off our journey as the ultimate matchmaker for car reviews, helping everyone pick their perfect ride. But we soon realised this wasn’t the destination - it was just the first leg. Why stop there when we could also help them get a great price?
So we decided we wanted to revolutionise selling cars, just like we did with buying them. That’s when we introduced our game-changing ‘sell my car’ product.
Today, our dedicated team of over 350 experts across the UK, Germany, Spain and Portugal look after over 12 million active users (and an ‘excellent’ Trustpilot rating).
And we’ve got plenty left in the tank.

REQUIREMENTS

• Outstanding customer service skills and experience working with clients over the phone and via email.
• Versatility and eagerness to take on new challenges, coupled with a proactive and self-starting attitude.
• Strong organisational skills to effectively manage tasks and ensure timely completion.
• Commitment to delivering exceptional customer service, consistently going above and beyond to provide the best experience possible.
• High levels of enthusiasm and a positive mindset, with a strong team ethic.
• Excellent spoken and written English capabilities, along with strong IT literacy and administrative skills.

ABOUT THE ROLE

As a Sales Support Advisor at Carwow, you will be responsible for a range of tasks that are vital to the smooth operation of our sales and customer support processes. You’ll play a crucial role in ensuring our customers have a seamless and positive experience when selling a vehicle, and helping our dealers source stock simply and efficiently.

RESPONSIBILITIES:

• Customer Interaction: Engage with customers through various channels (phone, email, live chat) and provide information, assistance, and guidance during their car selling journey.
• Sales Team Support: Collaborate closely with the sales team to assist them in managing administrative tasks.
• Documentation: Review service history documentation that has been uploaded by sellers, removing any personal identifiable information to ensure GDPR compliance.
• Conflict Resolution: Address general customer concerns and resolve issues in a professional and courteous manner, escalating to the appropriate team members when necessary. Handling customer queries and concerns around payment processes, and communicating with dealers to ensure timely resolutions to delayed payments.
• Dealer communication: Answer dealer queries through the intercom system, updating internal CRM systems and forwarding requests to the appropriate department.
• Administrative Tasks: Perform administrative duties such as confirming the collection of vehicles, and amending tagging of photos to ensure customer listings are displayed correctly.
• Reporting: Prepare regular reports on customer interactions, feedback, and sales performance.
• Support for other areas of the SMC business such as collections and customer experience.