Sales Support Executive

at  Your Golf Travel

Part of the Palatinate Group, Your Golf Travel & Premier Golf are collectively the world’s largest golf travel business, specializing in golf breaks and holidays to over 3,000 destinations in 22 countries throughout the UK, US, Ireland, Europe and the Rest of the World. Since our inception in 2004 we have experienced rapid growth and are now a team of over 150 based out of our London, Brighton and St. Andrews offices in the UK, as well as Atlanta in the US & Killarney in Ireland.
Along the way we have built some truly amazing relationships with our suppliers and customers, have developed a huge range of incredible travel products and experiences, and won countless awards.
Our people are the life of our business, and by joining our team you will become part of the most talented, ambitious, passionate, collaborative and entrepreneurial team in golf travel.

REQUIREMENTS

• Strong written, verbal and organisational skills with good follow through
• Google Suites knowledge (Google Drive-docs, sheets, Gmail)
• Strong MS Office – Excel and Word skills
• Strong basic maths skills
• Detail oriented and able to multitask
• Travel knowledge a plus
• Bookkeeping experience a plus
• Customer Service and Admin experience a plus

ABOUT THE ROLE

Working as a Sales Support Executive for our Destination Management Company in Ireland, your primary focus will be delivering an outstanding customer experience to both our Tour Operators, customers and suppliers whilst managing the facilitation of customer bookings. You will be on the front line of our business and working in tandem with our golf travel specialists you will be responsible for ensuring that the client receives fast, accurate quotations for their enquiries, their golf experiences are booked and confirmed and ensure that our client receives the ultimate customer service experience. Working as part of a talented, ambitious, and highly collaborative team you will be the first point of contact for any pre and post travel questions and queries; communicating with customers and suppliers via telephone and email.

KEY RESPONSIBILITIES:

• Building out bookings in our booking systems and managing the confirmation of customer bookings with suppliers (room allocations, tee times, buggy hire, club hire, caddies, flights, transfers and any other aspects of customer booking which can include dietary requirements, rooming lists and more)
• Working with accounting to ensure that vendor payments are completed efficiently
• Sending out confirmed itineraries to clients
• Create and send out flight manifests and rooming lists
• Facilitating any amendments that are made by the client
• General overall management of bookings