Sales Support Manager

at  abrdn

Job Description
Job title: Sales Support Manager
Job Type: Permanent
Reporting line: Head of Wholesale Business Development, Germany & Austria
Job Location: Frankfurt, Germany
At abrdn, our purpose is to enable our clients to be better investors.
Clients worldwide trust us to find future-fit investment opportunities to deliver the outcomes they want. Our technology and insight help empower them to make better decisions, while the powerful partnerships we build help to enhance the expertise that we offer. And by enabling clients to invest responsibly, it helps us to build a better world.
The team is responsible for business development with German and Austrian wholesale clients and prospects (banks, saving banks, Family offices, Insurances, Fund of Fund Managers, etc.). abrdn manages in total 33bn EUR for German and Austrian clients and we belong to the largest non-domestic asset managers in the market. We sell the whole product range of abrdn. You would be part of a team that is essential for abrdn and as such Distribution (including this role i.e. Sales Support Manager / Team Assistant) is a department that is continuing to grow.
About the role
The Sales Support Manager will be responsible for reporting and assisting the team in their day-to-day business to ensure they can focus on servicing clients.

Key Responsibilities:

• Providing telephone, administrative, and general sales support that enables sales representatives to pursue new business.
• Coordinating meetings
• Preparing reports and analyses
• Organising presentation for meetings
• Dealing with pro-active as well as reactive calls from clients
• Setting up and maintenance of client lists to be used for different occasions such as events.
• Creating agendas for meetings
• Helping out in organising BD events alongside with Marketing
• Providing client service – sending standard information such as factsheets to clients
• Emailing – answering to standard client requests.
• Liaising with different departments such as Legal and Investment Teams
• General administrative duties like travel booking and expenses.
• Proofreading of texts or presentations
• Salesforce requests (e.g. for RFPs, presentations, statements, …)
• Budget Control/Maintenance/Overview

About the Candidate

The successful candidate will have the following skills and experience:

• Knowledge of MS Teams and or similar video conferencing tool
• Knowledge of MS Office programs (in particular: Excel, Word, Powerpoint)
• A good team player
• Persuading/Influencing
• Fluent in English and German
• Attention to detail
• Drive for results
• Strong customer focus
• Excellent communication skills
• Good interpersonal skills

Moreover, we recognise that supplementary skills beyond the minimum criteria can greatly enhance your success in this position. These skills are:

• Familiarity with CRM systems; knowledge of Salesforce
• Product/Market Knowledge

This is an opportunity to join an excellent and cooperative team environment with low hierarchical structures where you will have exposure to a broad set of different asset classes (equities, bonds, properties, quant strategies, alternatives, etc) in a very international environment.

Qualification / professional experience:

• Experience in the financial sector
• understanding of financial markets and fund products.
• Strong organizational skills
• Excellent communication skills in German and English
• High motivation to deliver on-going support to BDMs/BDEs
• Basic experience with events for clients and prospects
• Proficiency in MS office

Languages:
German, English (both fluent)
An inclusive way of working
Whatever way you like to work, if you have the talent and commitment to join our team, we’d like to hear from you.
At abrdn we’ve adopted a ‘blended working’ approach. This approach combines the benefits of face-to-face collaboration, coaching and connecting in our offices with the flexibility of working from home. It enables colleagues to find a balance that works for their roles, their teams, our clients and our business.
An inclusive culture
, where diverse perspectives drive our actions, is at the core of who we are and what we do. If you need assistance with your application, or a reasonable adjustment to your interview arrangements – for example, because you are neurodivergent, or have a physical, sensory, cognitive, mental, visible or invisible disability – please let us know and we’ll be happy to help.
We’re committed to providing an inclusive workplace where all forms of difference are valued and which is free from any form of unfair or unlawful treatment. We define diversity in its broadest sense – this includes but is not limited to our diversity of educational and professional backgrounds, experience, cognitive and neurodiversity, age, gender, gender identity, sexual orientation, disability, religion or belief and ethnicity and geographical provenance. We support a culture that values meritocracy, fairness and transparency and welcomes enquiries from everyone.
If you need assistance or an adjustment due to a disability please let us know as part of your application and we will assist

• Providing telephone, administrative, and general sales support that enables sales representatives to pursue new business.
• Coordinating meetings
• Preparing reports and analyses
• Organising presentation for meetings
• Dealing with pro-active as well as reactive calls from clients
• Setting up and maintenance of client lists to be used for different occasions such as events.
• Creating agendas for meetings
• Helping out in organising BD events alongside with Marketing
• Providing client service – sending standard information such as factsheets to clients
• Emailing – answering to standard client requests.
• Liaising with different departments such as Legal and Investment Teams
• General administrative duties like travel booking and expenses.
• Proofreading of texts or presentations
• Salesforce requests (e.g. for RFPs, presentations, statements, …)
• Budget Control/Maintenance/Overvie