Sales Support Manager

at  The Emirates Group

Job Purpose: At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers ‘Fly Better’.

QUALIFICATIONS & EXPERIENCE: THIS JOB MIGHT BE FOR YOU IF YOU HAVE:

• Bachelors Degree or Honours within Sales, Commercial, Business Management or Business Development (12+3 or equivalent)
• 5+ years commercial Airline exposure together with an excellent knowledge of Geography.
• Clear understanding of the travel industry and thorough knowledge of the marketplace.
• Adequate knowledge of fares and ticketing.
• Knowledge of global distribution systems and other systems related to tariffs is preferred.

ABOUT THE ROLE

Exercise operational/administrative control on UAE Sales Team to develop Emirates business through different distribution channels in Sharjah. The job ensures the efficient operation of the field sales, maximum job satisfaction for the sales executives and the best standard of services to the channels. The role also ensures that the Travel Agents/ Corporates in Sharjah and the Northern Emirates are fully aware of Emirates Group products/services and are motivated to sell Emirates.

WHAT YOU WILL DO

• Monitor and review activities of Senior Sales Executives/Sales Support Executives, appraise and assess performance for a smooth day to day operation ensuring that all Travel Agents (stockholders or non-stock holders)/corporates in Sharjah & Northern Emirates are regularly contacted and properly serviced by the Sales Team.
• Ensure that all direct reports are continuously supported through the MyBC process and each have a personal development plan that ensures the execution of both soft and technical skills development.
• Address staff grievances and take corrective action when required and escalate when appropriate to HR for disciplinary, grievance of occupational health related casework. Ensure that the team are kept updated on EK products and services through training at least twice a year.
• Analyse and recommend new sales strategies to the line manager, to achieve projected revenue targets through efficient and professional utilisation of all available resources.
• Advise Manager Sharjah & NE about the sales team performance, market situation and competitor activity on a weekly basis. Arrange monthly meeting with MGR/SHARJAH-NE and the entire team to discuss strategies and objectives for the month. ( Minutes to be documented and shared) Use this forum to recommend appropriate counter strategies. Use Market intelligence appropriately to take appropriate proactive as well as reactive action.
• Conduct briefing sessions with the team updating them about the focus of the week and regular product enhancements