Sales Support Officer

at  Ardo

DE - Ratingen
Customer Service
Permanent contract
Ardo supplies its continuously growing markets around the world with high quality frozen vegetables, herbs, and fruit with 4000 employees and 17 production sites in 8 countries. The family business sells in more than 100 countries and has a turnover of more than 1.4 billion euros. Ardo’s mission is to preserve the gift of nature as pure as possible. Ardo achieves this goal thanks to an integrated network of growing areas, production units, freezing units, packaging equipment, appropriate logistics and thorough quality control. The group’s know-how and flexible structure ensure that it can respond quickly to new trends and that innovative products can be brought onto the market quickly. More info on www.ardo.com.
Your Scope
As Sales Support Officer, you are part of our Ardo Group Sales Support Team, which monitors a worldwide customer portfolio within the food industry, retail and foodservice markets. Our group sales support team is a separate branch within the Customer Excellence Team.
As Sales Support Officer you are the central point of contact for the sales manager, customer service and the customer with regards to product support, contract & forecast follow-up, SLA follow-up, etc. You are the customer’s contact for commercial related questions in the sales manager’s absence.
You build strong business relationships and proactively monitor and improve customer satisfaction. You dare to jump and take opportunities by analyzing the market & customer data. You communicate your customer insights to the sales manager, and you assist to translate them into business & account plans. In this role you interact frequently with customer service, sales & supply chain to guarantee a correct follow-up & gain internal support for your customers.
You will become part of a team that is in full growth. The Group Sales Support Team has recently been created to function as a center of expertise – to service local customers and the big customers with an international character. Because of this evolution, and with the right attitude and drive, you can count on career opportunities within Ardo. In this role you will report to the Customer Excellence Team leader.

Proactively collaborate and support account managers by managing and analysing customer files, market data and product portfolio’s and prepare customer meetings
In collaboration with the account managers you monitor and follow up tenders and quotations and you manage customers’ questionnaires and sustainability reports
Take the lead in communication with the customer concerning article forms, action proposals, arranging sample shipments for new packaging, etc. Collaborate with internal and external stakeholders to assist in the successful completion of the sales processes and to ensure accurate execution
You provide periodic reports on turnover, assortment, profitability, customised reports, both for internal use as for the customer