Sales Support Specialist

at  JetBrains

Customer Sales Support
JetBrains is a way of life. JetBrains is a team of professionals who create cutting-edge development tools to simplify challenging tasks, automate the easy ones, and help developers to stay focused on code design and the big picture. Caring for our customers is deeply important to us, so to help us with this, we are looking for a dedicated professional to join our friendly international team.
We are looking for a new colleague to expand our Customer Sales Support Team in Prague.

Your main responsibilities, among other tasks, will be:

• Handle incoming email requests from new and potential customers
• Working with private individuals as well as companies
• Distributing incoming emails among assigned sales, technical, and marketing support teams
• Process online quote requests
• Helping customers with subscription renewals, purchases, licensing issues
• Answer incoming calls
• Maintain current knowledge of product line, prices, and various promotions

Required attributes are:

• Sales support experience and working with customers is a must
• Fluent English – both written and verbal
• Pleasant communication with customers via email and phone
• Ability to quickly learn new applications and tools

Team
Business Development and Partnerships
Locations
Czech Republic (Prague)
Benefits and perks

Depending on office facilities and local market rules

• Fascinating work in a friendly team.
• A well-being package.
• Excellent opportunities for professional and personal development, including travel to professional conferences worldwide, access to the LinkedIn Learning platform, and more.
• A comfortable working environment, including a gym, leisure facilities, a child-friendly office, a car park with electric vehicle charging points, a secure bike storage room, and more.
• A flexible working schedule.
• Six weeks of paid vacation (local regulations apply).
• Additional benefits include a daily meal allowance, free in-office refreshments, massages, language courses, and much more.

• Handle incoming email requests from new and potential customers
• Working with private individuals as well as companies
• Distributing incoming emails among assigned sales, technical, and marketing support teams
• Process online quote requests
• Helping customers with subscription renewals, purchases, licensing issues
• Answer incoming calls
• Maintain current knowledge of product line, prices, and various promotion