Sales Support Specialist - Remote (2024-8106)

at  Cox powered by Atrium

Pay Range:

• $30 - $35 per hour (Paid Weekly)

Overview:
Cox Communication is searching for a talented Remote Sales Support Specialist! The Sales Support Specialist provides operational and support services to the entire sales organization which could include: inbound order desk, specialized inbound/outbound sales, call center overflow, specialized order/account processing, sales research, reporting and analysis, sales method and policy development, quota setting, credit compliance, inventory management, work order accuracy, ad-hoc project management, merchandising of retail & third party sites and may also include advertising inventory management.
Cox Communications is a leading provider of digital cable television, telecommunications, and home automation services. With a focus on innovation and customer satisfaction, Cox Communications offers high-speed internet, digital telephone, and home security services to residential customers and businesses. We’re currently looking for talented individuals to join our team.
This is a 12-month W2 contract assignment with the opportunity for contract extension or to transition to a permanent, full-time role based on performance and business needs.
Responsibilities:

Responsibilities of the Sales Support Specialist:

• Uses multiple systems for purposes which may include: to enter pre and post-sales information, fulfill orders, process and post payments, and/or verify order accuracy
• May initiate new service order requests, coordinates and tracks product/service installation process
• Support and lead ad hoc projects generated by Cox Sales Channels
• Prepares reports as requested
• Educates customers on Cox products & services
• Meets or exceeds critical monthly performance standards including but not limited to: data entry accuracy and productivity
• Draft routine client and/or customer correspondence
• Responds to questions, helps resolve problems, and directs calls to appropriate resources
• Completes special operational and client projects as assigned
• Acts as liaison and coordinator with other departments, outside vendors, and external customers
• Provides order activity updates to Sales Support Manager / or Supervisor

Minimum Qualifications:

Qualifications of the Sales Support Specialist:

• High school diploma / GED required
• A minimum of 2-3+ years of mid/higher end Microsoft Excel spreadsheet work
• Data entry experience
• Microsoft applications experience - Excel proficiency required
• Attention to detail
• Self-directed and able to work within daily deadlines
• Ability to work in a highly collaborative team environment

Preferred Qualifications:

• Previous media experience in broadcast television, cable system or radio preferred. Specifically in the area of order management, reporting, troubleshooting and internal customer service
• Payroll / Commission experience preferred

Benefits:

• Comprehensive Benefits Package available based on eligibility
• Medical, Dental, Vision
• Short-Term Disability (STD)
• Long-Term Disability (LTD)
• Supplemental and Voluntary Life Insurance
• 401(K)
• Commuter Benefit Program

Requisition Disclaimer:
As a woman-owned firm, Atrium values diversity. We are an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
This job posting is for a temporary role as an employee of Atrium on assignment at Cox. The individual selected for this role will be offered the role as an employee of Atrium; compensation, medical benefits, fringe benefits and other terms and conditions of employment shall be presented by Atrium upon offer. The pay rate range provided is a reasonable estimate of the anticipated compensation range for this job at the time of posting. The actual pay rate will be based on a number of factors, including skills, competencies, experience, location and/or being pursued and other job-related factors permitted by law. In addition, this role will be eligible for overtime pay, in accordance with federal and state requirements
By applying for this position you agree to the Atrium Terms and Conditions. Agreeing to these terms, includes permission to use the email address and mobile phone number you provide during the application process or throughout the duration of your prospective or actual employees to notify you of job openings, profiles, articles, news, and other employment-related information, as well as to notify you of special promotions or additional products and services offered by us or our affiliates and partners (collectively, “Atrium Alerts”). Atrium Alerts may be sent by email, phone or text message. Your personal information will be safely stored in our database. Atrium does not sell your personal information to third parties. Text message and data rates may apply. To OPT OUT of text messaging or to modify your communication preferences for Atrium Alerts at any time, please contact us at privacyadministrator@atriumstaff.com.
If you do not agree with the Atrium Terms and Conditions, you can still complete your application for this position by emailing your resume to our team at coxrecruit@atriumworks.com. Please include the job title in the subject of your email.

• Uses multiple systems for purposes which may include: to enter pre and post-sales information, fulfill orders, process and post payments, and/or verify order accuracy
• May initiate new service order requests, coordinates and tracks product/service installation process
• Support and lead ad hoc projects generated by Cox Sales Channels
• Prepares reports as requested
• Educates customers on Cox products & services
• Meets or exceeds critical monthly performance standards including but not limited to: data entry accuracy and productivity
• Draft routine client and/or customer correspondence
• Responds to questions, helps resolve problems, and directs calls to appropriate resources
• Completes special operational and client projects as assigned
• Acts as liaison and coordinator with other departments, outside vendors, and external customers
• Provides order activity updates to Sales Support Manager / or Superviso