Sales Support Specialist

at  Whitecastle Tours Inc

JOB SUMMARY

• Works with clients in identifying their needs and problems in order to promote appropriate company products and services

GENERAL ACCOUNTABILITIES

• Manages and grows existing accounts
• Sells additional services to clients
• Contacts and visits clients to help them better understand company products and services
• Handles queries about company products and services
• Builds up detailed knowledge about the company’s products
• Plans for and attends trade shows to establish new business
• Provides customer service to business partners
• Educates business partners and end users on company products and services
• Provides proactive assistance and supports to clients and business partners
• Meets customer needs, offers options, resolves problems and follows up with customers
• Present, promote and sell services to existing and prospective customers
• Establish, develop and maintain positive business and customer relationships
• Reach out to customer leads through cold calling
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Input and process transaction information from start to finish
• Achieve agreed upon sales targets and outcomes within schedule
• Coordinate sales effort with team members and other departments
• Analyze the territory/market’s potential, track sales and status reports
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services
• Keep abreast of best practices and promotional trends
• Continuously improve through feedback
• The company reserves the right to add or change duties at any time

JOB QUALIFICATIONS

• Education: High school diploma or equivalent
• Experience: 1-2 years of experience in a professional work environment

SKILLS

• Excellent verbal and written communication
• Excellent knowledge of MS Office or Google Docs
• Excellent selling and negotiation skills
• Prioritizing, time management and organizational skills
• Problem solving
• Attention to detail
• Service orientation

Please refer the Job description for details