Salesforce Administrator

at  BPK Tech

JOB INFORMATION

Industry
IT Services
Salary
5 - 10 Lakhs
Work Experience
5 to 7 years
City
Bangalore South
State/Province
Karnataka
Country
India
Zip/Postal Code
560066

JOB SUMMARY:

We are looking for a Senior Salesforce Admin with overall, of 7-8 years of experience of which 4-5 years of experience to manage our Salesforce environment. The ideal candidate will have strong technical expertise, excellent communication skills, and a proven track record of working in client-facing roles. This position requires working night shifts 3:00 pm to 12:00 am to support our international clients.

QUALIFICATIONS:

• Experience: Overall, of 7-8 years of experience with at least 4-5 years of experience as a Salesforce Administrator, preferably in a client-facing role.

• Certification: Salesforce Administrator Certification required; Advanced Administrator Certification preferred.

• Technical Skills: Proficiency in Salesforce customization, configuration, and integration. Strong knowledge of Salesforce best practices and functionality.
• Communication Skills: Ability to clearly explain technical concepts to non-technical stakeholders. This is a client facing role. Excellent verbal and written communication skills is mandatory.
• Problem-Solving: Strong analytical and problem-solving skills. Ability to troubleshoot and resolve complex issues.
• Client-Facing Experience: Demonstrated experience in managing client relationships and providing high-quality customer service.
• Availability: Willingness to work night shifts to support international clients.

PREFERRED QUALIFICATIONS:

• Experience with Salesforce Lightning.
• Familiarity with Salesforce AppExchange products.
• Knowledge of Agile/Scrum methodologies.

KEY RESPONSIBILITIES:

• Salesforce Management: Oversee and manage the Salesforce CRM system to ensure its optimal performance and reliability.

• Customization and Configuration: Customize Salesforce applications, create workflows, and validation rules to meet business requirements.

• Data Management: Perform data imports, exports, and data cleansing to maintain data integrity and accuracy.
• User Support and Training: Provide technical support to end-users, troubleshoot issues, and conduct training sessions.
• Client Interaction: Serve as the primary point of contact for clients, understanding their needs, and providing timely and effective solutions.
• Integration: Manage and implement Salesforce integrations with third-party applications and internal systems.
• Release Management: Manage release using tools like VS code, code backup, github, gearset etc. Experience of sandbox refresh, org cleaning etc
• Security and Compliance: Ensure the security of the Salesforce environment and compliance with company policies and industry standards.
• Reporting and Analytics: Develop and maintain reports and dashboards to support business decision-making.
• Continuous Improvement: Stay updated with Salesforce releases and best practices, continuously improving the system and processes.

Experience: Overall, of 7-8 years of experience with at least 4-5 years of experience as a Salesforce Administrator, preferably in a client-facing role.

• Certification: Salesforce Administrator Certification required; Advanced Administrator Certification preferred.
• Technical Skills: Proficiency in Salesforce customization, configuration, and integration. Strong knowledge of Salesforce best practices and functionality.
• Communication Skills: Ability to clearly explain technical concepts to non-technical stakeholders. This is a client facing role. Excellent verbal and written communication skills is mandatory.
• Problem-Solving: Strong analytical and problem-solving skills. Ability to troubleshoot and resolve complex issues.
• Client-Facing Experience: Demonstrated experience in managing client relationships and providing high-quality customer service.
• Availability: Willingness to work night shifts to support international clients