Salesforce Administrator/Business Analyst

at  Cambium Learning Group

Job Overview:
We are looking for a Salesforce Administrator/Business Analyst to join our team and skillfully configure, support, maintain, and improve our Salesforce platform. This person will help drive business process improvements through data analysis, requirements gathering, solution design, and implementation with Salesforce administration best practices in mind. The ideal candidate will be adept in eliciting stakeholder requirements and implementing Salesforce solutions.

Job Responsibilities:

• Interact with end users to triage their requests and provide quick resolution and follow-up responses to Tier 1 Salesforce issues.
• Work with stakeholders to define requirements for Tier 1 issue resolution and small enhancements.
• Create and maintain documentation, including business requirements, process flows, and any Salesforce system changes.
• Implement Salesforce solutions by creating and maintaining custom objects, fields, formulas, validation rules, flows, and installing managed packages.
• Provide on-going, proactive support of existing and future Salesforce configuration
• Manage user roles, profiles, permissions, and security settings.
• Create and maintain reports and dashboards to track key performance indicators and drive informed business outcomes.
• Provide end-user support, training, and troubleshooting for Salesforce-related issues and deployments.
• Initiate analysis and help improve upon data accuracy within Salesforce.
• Perform testing and validation of Salesforce configuration, monitoring performance and scalability.
• Collaborate with stakeholders and the Salesforce Product Owner to prioritize enhancements.
• Stay up-to-date with Salesforce releases, features, and best practices.

Job Requirements:

• Bachelors degree in Business or related field preferred
• Minimum of 2 years of experience as a Salesforce Administrator
• Salesforce Administrator certification Required
• Proficiency in Salesforce configuration.
• Proven analytical and problem-solving skills
• Excellent communication and interpersonal skills
• A solid desire to improve upon the end user’s experience and solve problems
• Salesforce Business Analyst certification preferred
• Experience with Salesforce CPQ, Sales Cloud, and Service Cloud preferred
• Familiarity with Marketing Cloud and its interaction with Salesforce a plus
• Previous experience installing managed packages and configuring integrations preferred

Why Work With Us?
When you work with Learning A-Z, you’ll be helping students across the globe develop the comprehension, curiosity, and continued joy of learning they need to succeed in today’s world.
We’ve been awarded numerous accolades from a wide variety of edtech organizations. Our flagship products Reading A-Z, Raz-Kids, and Raz-Plus are beloved by teachers and students alike, and are currently used by approximately 1/5 of public students in the United States.
To learn more about our organization and the exciting work we do, visit
www.learninga-z.com
.
An Equal Opportunity Employer
We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, age, religion, sex, gender, gender identity/expression, sexual orientation, national origin, protected veteran status, or disability.

• Interact with end users to triage their requests and provide quick resolution and follow-up responses to Tier 1 Salesforce issues.
• Work with stakeholders to define requirements for Tier 1 issue resolution and small enhancements.
• Create and maintain documentation, including business requirements, process flows, and any Salesforce system changes.
• Implement Salesforce solutions by creating and maintaining custom objects, fields, formulas, validation rules, flows, and installing managed packages.
• Provide on-going, proactive support of existing and future Salesforce configuration
• Manage user roles, profiles, permissions, and security settings.
• Create and maintain reports and dashboards to track key performance indicators and drive informed business outcomes.
• Provide end-user support, training, and troubleshooting for Salesforce-related issues and deployments.
• Initiate analysis and help improve upon data accuracy within Salesforce.
• Perform testing and validation of Salesforce configuration, monitoring performance and scalability.
• Collaborate with stakeholders and the Salesforce Product Owner to prioritize enhancements.
• Stay up-to-date with Salesforce releases, features, and best practices