Salesforce Administrator / Operational Support

at  Aquiva Labs

Aquiva Labs. We are Salesforсe development experts and one of Salesforce’s most experienced Partner Development Outsourcers (PDO). Our vision is to develop the best talent around the world. We are an agile, 100% remote company. For more than 8 years we have been steadily improving the development process and implementing new practices. We are looking for a talented Salesforce Administrator to join our team in the SouthEast region.
This role combines business analysis, Salesforce administrator tasks, and sales support/operations:
As Salesforce support for sellers, they will monitor a Slack channel and answer questions that will assist Sales teams in performing their job duties related to Salesforce. This role will be based in EMEA to be online when the primary office located on the West Coast US is not, assisting with tactical questions that impede sellers from performing their duties. Must learn about the company’s revenue operations process initially to perform successfully in this role.

Key Responsibilities

• Collaborate closely with clients to gain insight into their business needs and recommend solutions to optimize their Salesforce implementation.
• Develop and implement solutions to enhance Salesforce performance, including but not limited to updating reporting, dashboards, data model, security settings and automations.
• Collaborate with the development team, including QA Engineers, Developers and Product Owners, on requirements and deliverables
• Create and maintain comprehensive documentation for Salesforce processes, policies, and procedures.
• Keep abreast of the latest Salesforce updates and technologies to ensure clients derive maximum benefit from their implementation.
• Schedule and lead requirement clarification sessions with the clients

Skills, Knowledge and Expertise

• 1+ years of experience in Salesforce Administration, Consulting or Product Management.
• Excellent verbal and written English (B2/C1 level)
• Strong analytical skills, with the ability to comprehend and translate business requirements into effective Salesforce solutions.
• Effective communication skills, encompassing both written and verbal communication.
• Self-motivated and capable of working autonomously and collaboratively as part of a remote team.
• Exceptional attention to detail and adept at task prioritization within a fast-paced environment.

Benefits

• Legal employment in Montenegro or Serbia
• Competitive salary in Dollars\Euro
• Assistance in receiving a residence permit for you and your family
• Paid vacations and sick leave
• Comfortable office in the city center of Tivat
• Remote work from European countries is also possible, flexible time work
• Friendly and fast-growing international team
• Greenfield international projects
• Development centers in Buenos Aires (Argentina), Montevideo (Uruguay), Poland, USA, Serbia and Montenegro in case you want to work for some time in a new country.
• A customized career paths to measure your professional goals
• Support in achieving Salesforce certifications (up to Certified Technical Architect level)

About Aquiva Labs
Aquiva Labs brings your business vision to life.
As one of Salesforce’s most experienced PDO partners, Aquiva Labs helps deliver your Salesforce AppExchange vision and more by making great ideas become a reality. Right from day one, we use our strategic relationship with Salesforce to empower organizations with unique AppExchange knowledge, mastery and access, as well as implementing our existing intimate knowledge of architectures, technology stacks and patterns, to guide our ISV partners through the AppExchange’s complex business and data scenarios.
Building products is in our DNA. Whether you are looking to create a prototype of a new product, outsource your Salesforce application development, create a custom solution, or require a short term engagement to assist with a specific challenge, our teams are there to help.

• Collaborate closely with clients to gain insight into their business needs and recommend solutions to optimize their Salesforce implementation.
• Develop and implement solutions to enhance Salesforce performance, including but not limited to updating reporting, dashboards, data model, security settings and automations.
• Collaborate with the development team, including QA Engineers, Developers and Product Owners, on requirements and deliverables
• Create and maintain comprehensive documentation for Salesforce processes, policies, and procedures.
• Keep abreast of the latest Salesforce updates and technologies to ensure clients derive maximum benefit from their implementation.
• Schedule and lead requirement clarification sessions with the client