Salesforce Administrator

at  Recollective Inc

WHO WE ARE

Recollective Inc. is the leading provider of online research software for conducting qualitative research studies and fostering strategic customer insight communities. Launched in 2011, Recollective is recognized at number eight in the 2023 GRIT50 ranking of the world’s top fifty most innovative suppliers in the market research industry. Thousands of the world’s most innovative market research agencies and enterprises choose Recollective.
As a fast growing tech company located in Ottawa, Canada, we have very ambitious goals and we’re not slowing down. We like to dream big, get things done and have fun while doing it. Interested? Apply today!
Find out more about us and our story here!

REQUIRED SKILLS AND EXPERIENCE

• University degree/diploma in a technical subject
• Minimum 2 to 3 years of experience as a Certified Salesforce Administrator with:
• Experience implementing Salesforce configuration changes, including, but not limited to: custom objects and fields, page layouts, roles and permissions, record types, dynamic layouts, apps, actions, approval processes, flows, custom settings, mobile administration
• Strong understanding of Salesforce.com best practices and functionality
• Sales Cloud and Service Cloud experience
• Strong data management abilities
• Previous experience working in a fast-paced and high-growth environment preferred
• A proactive attitude to platform enhancements
• Excellent relationship-building, communication skills, and ability to liaise with stakeholders at all levels

It is not required, but would be an asset to have:

• Developer experience including APEX
• Experience integrating apps and third-party services into complex Salesforce environments
• Experience in analyzing requirements, writing functional specifications, conducting tests and interacting with business users
• Experience working with Salesforce Billing and CPQ modules
• The ability to identify and gather requirements, translating them into scalable solutions with a focus on exceptional user experience and best practices

WORKING AT RECOLLECTIVE

Some people excel in a more formal hierarchy, with a precise job description or in an environment where your path forward is pre-defined in a traditional way. This is not that kind of place. At Recollective, everyone is a driver - there are no passengers and no excuses as we continue to build our company together.
If you are customer-obsessed, inspired to find your own new challenges and opportunities, energized by fast-paced change, and driven to blaze our own track, click here to find out why you will love it here.. you’ll be happy you did.

ROLE RESPONSIBILITIES

The responsibilities of a Salesforce Administrator include but are not limited to:

• Serve as a systems administrator for the Salesforce environment
• Handle all basic to intermediate administrative functions including, but not limited to: user account maintenance, permissions, public groups, sharing rules, reports and dashboards and other tasks
• Build and optimize flows, page layouts, apps, actions, custom settings, validation rules, etc.
• Troubleshoot system issues and outages where required
• Implement processes, automations and other new or enhanced features when necessary
• Perform regular audits of Production/Sandbox environments
• Identify and evaluate Salesforce efficiency, helping to outline potential opportunities to streamline and improve processes
• Review, test and plan Salesforce regular release and packaged app updates
• Identify unused or underutilized platform features
• Communication of any platform changes to end users and management
• Technical documentation
• Work with integrated applications including AWS Connect, Adobe Sign, Conga, Celigo, NetSuite, LinkSquares, Gong, Outreach, Mailchimp and others (previous experience is desirable)

Here is what else you can expect when joining Recollective in this role:

• We offer competitive compensation and reward people based on performance
• Comprehensive health benefits including a generous healthcare spending account (Health, dental, vision etc.)
• 3 weeks’ vacation, 3 personal days each year, and a flexible statutory holiday policy
• Generous Group RRSP matching and much more.