Salesforce Administrator

at  US Bank National Association

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

MAIN REQUIREMENTS:

The ideal candidate would have some experience with the Force.com platform (Apex, Visualforce) and Lightning but also needs to have a good business acumen and be commercially oriented.

• Salesforce Administrator (ADM 201) Certification is required. Any other Certification would be an advantage but not required;
• Quick self-learner with passion for cloud technologies and business applications;
• General knowledge of Database Management and CRM systems;
• Experience with Apex/Force.com, Visualforce, Java, CSS, HTML5, JavaScript or any other programming languages is a plus;
• Advanced Excel skills would be an advantage;
• Excellent English language skills is required.

ROLE OVERVIEW

Responsible for the administration of the European Salesforce Sales Cloud; this includes system configuration, (maintenance, system enhancements/upgrades, etc.), full life-cycle of one or more projects, including requirements gathering, design, development, testing, deployment and User support.

MAIN RESPONSIBILITIES:

• Functioning in a Business Analyst role when required to analyze processes and design solutions in Salesforce;
• Gathering Requirements from business Stakeholders;
• Create and maintain appropriate documentation and standards;
• Creating and Updating User Stories;
• Automation of business processes, using Approval Process and Flows;
• Administration of page layouts, security and field definitions;
• Building Dashboards and Reports;
• Support end to end lead referral and bank partner referrals process;
• Data formatting and upload;
• Support multiple projects and business as usual (BAU);
• Driving User adoption by improving user experience and delivering efficiencies for the Users;
• Managing User queries and advising on best case practices;
• Setting up campaigns and collaboration with marketing department on lead generation.

Training and user documentation delivery:

• Supporting the Learning and Development team in preparation and distribution of user guides and exercises.