Salesforce Business Analyst

at  Truist Bank

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PLEASE REVIEW THE FOLLOWING JOB DESCRIPTION:

Partner with business product owners to analyze business processes and gather requirements on complex business problems. Collaboratively work with system architects, developers, and testers to design and deliver high-quality Salesforce solutions.

REQUIRED QUALIFICATIONS

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor’s Degree and four to seven years of experience or equivalent education and software engineering training or experience
2. In-depth knowledge in information systems and ability to identify, apply, and implement IT best practices
3. Understanding of key business processes and competitive strategies related to the IT function
4. Ability to plan and manage projects and solve complex problems by applying best practices
5. Ability to provide direction and mentor less experienced teammates. Ability to interpret and convey complex, difficult, or sensitive information

PREFERRED QUALIFICATIONS:

1. Bachelor’s degree in computer science, computer engineering or related degree and eight years of experience or an equivalent combination of education and work experience
2. Knowledge of specific applications, technology platforms, programming languages, systems, or business segments
3. Banking or financial services experience. Knowledge of one or more of the following: Solid foundation in data structures, algorithms, and software design with strong analytical and debugging skills

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Leads Salesforce.com CRM solution design sessions and is able to drive out functional requirements and design.
2. Perform configuration in Salesforce of all declarative functionality including complex validation rules, Lightning Record Pages, and Flows.
3. Document and explain requirements in story format in accordance with best practices.
4. Independently design solutions for low to medium complexity projects and collaborate on solutions for high complexity and integration projects.
5. Lead delivery of medium and high complexity Salesforce projects from initial requirement gathering, design, execution, and testing.
6. Troubleshoot escalated production issues within Salesforce and coordinate with teams supporting integrated applications.
7. Conduct data exports, analysis and updates using a variety of tools including Dev Console, Workbench, and Data Loader.
8. Possess and maintain knowledge of the Salesforce platform, including the foundational concepts of the application and the functions contained within.
9. Has a deep understanding of the Agile methodology and collaborates with team members to incorporate rigor and accountability across all phases of the process.
10. Collaborates with the test team to generate scenarios/test cases and test scripts, ensuring traceability to all requirements.