Salesforce CRM Product Manager

at  US Bank National Association

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

JOB DESCRIPTION

U.S. Bank is seeking an Enterprise Senior Product Manager to lead the successful development and implementation of our ever-evolving CRM data driven capabilities. The Enterprise Senior Product Manager will lead the development of key capabilities that enhance a one U.S. Bank approach to the identification and development of our customers across the organization. This position will foster the collaboration between a variety of business lines and technology to support the One U.S. Bank vision.

Responsibilities:

• Develop the overall CRM data sharing roadmap for U.S. Bank by keeping abreast of changes in the marketplace, emerging CRM trends, business line requirements, and CRM business architecture considerations
• Lead collaborative conversations with partners across the enterprise to understand the current

business needs and pain points that must be addressed and develop business solutions that will result in an optimal customer experience

• Serve as the delivery manager and provide leadership and support to technical, user experience, and agile partners
• Accountable for defining project scope, timeline, and roadmap, subsequently ensuring reporting for each of these project aspects is brought back to senior leadership

Preferred Qualifications:

• Bachelor’s degree and/or Master’s degree – or equivalent work experience
• 8-10 years in Financial Services/Banking industries
• 8-10 years experience running multi-million dollar programs
• 8-10 years developing product roadmaps
• 5-7 years working with CRM (i.e Salesforce)
• 5-7 years working with middleware services (i.e. ETL, Kafka, Springboot, etc.)
• 5-7 years working with databases (i.e. Azure, Cassandra, Hadoop, etc.)
• Excellent analytical, quantitative, and problem-solving skills with proven ability to communicate and influence effectively at various levels throughout the organization
• Proven leadership skills and ability to develop effective strategies to address complex business needs
• In-depth knowledge of business operations and processes in a matrixed organization
• Ability to influence without authority and utilize positive influence skills
• Sharp focus on achieving results; persists at completing tasks despite challenges; ability to achieve results and navigate through ambiguity
• Well-organized; plans activities and consistently follows up
• Ability to work in a fast paced and dynamic environment
• Proficient in JIRA, Confluence, Mural, PowerPoint
• Product Management experience
• Project Management experience
• Experience in Agile methodology
• Experience in Sales processes and methodologies
• Salesforce Administrator Certification

The role offers a hybrid/flexible schedule, which means there’s an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Responsibilities:

• Develop the overall CRM data sharing roadmap for U.S. Bank by keeping abreast of changes in the marketplace, emerging CRM trends, business line requirements, and CRM business architecture considerations
• Lead collaborative conversations with partners across the enterprise to understand the curren

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la