Salesforce CTI & Support Admin (f/m/d)

at  Enpal BV

Company Description
Our goal is a solar power system on every roof, a storage unit in every house, and an e-car in every garage. How are we achieving this? Enpal makes solar easy: we sell solar power systems, electricity storage and EV Wallboxes at an all-inclusive rate, supplemented by a favorable green electricity tariff, and intelligently networked into an integrated overall solution.
We are just at the beginning of our journey to becoming Europe’s largest energy company. That’s why we’re looking for talented people to accompany us on this journey, leave their footprint and celebrate successes together with us.
As the first green unicorn in Germany and the fastest-growing energy company in Europe (FT1000 Ranking 2022 by Financial Times & Statista), we continue to advance our mission of green energy for everyone. Be part of this success story and change the world with us!
Job Description
Joining Enpal’s team as a Salesforce CTI Admin presents an exhilarating chance to spearhead growth initiatives while honing your skills in Salesforce administration and contact center management. If you’re eager to tackle fresh challenges and drive meaningful change, we’re eager to have you on board. Let’s connect and be a part of a team of 20+ Salesforce Specialists with lots of opportunities to grow and develop your skills.

You will:

• Assist in designing, testing, documenting, and implementing approved changes and enhancements within the Salesforce environment.
• Collaborate with cross-functional teams including Administrators, Product Managers, Developers, QA, and DevOps to optimize customer service processes and ensure seamless integration of contact center support into Salesforce.
• Take ownership of contact center and CTI-related tasks, including managing ring groups, caller IDs, lists, campaigns, and call flow monitoring.
• Functionally manage integration between the contact center and Salesforce, ensuring smooth communication channels.
• Streamline customer service support processes and integration with other systems, such as Microsoft Teams.
• Manage operational requests, troubleshoot issues, and collaborate with diverse user groups.
• Develop and maintain documentation on processes, policies, and application configurations.
• Conduct training sessions for business owners on new features and assist with rollouts.

Qualifications

You bring:

• Experience in contact center environment or telephony-related work, with knowledge of integrating contact center platforms with CRM solutions like Salesforce.
• Minimum 2-3 years of experience as a Salesforce Administrator or similiar roles, ideally in Sales and Service Cloud.
• Strong analytical, communication, organizational, and problem-solving skills.
• Ability to work effectively in a collaborative team setting.
• Curiosity about helping others and converting problems into solutions.

Please refer the Job description for details