Salesforce Functional Analyst

at  Origin Energy

DELIVERING GOOD ENERGY STARTS FROM WITHIN

It’s an exciting time to join Origin. Creating a great place to work means together we’re progressing our ambition to lead the energy transition through cleaner energy and customer solutions. We’re always looking for better ways to deliver for our customers – and for our people.

ABOUT THE ROLE:

Reporting to the Head of IT Business Enablement, the Salesforce Senior Functional Consultant is a pivotal senior-level IT role, serving as the vital link between development teams and business stakeholders.
With a focus on agile implementations, this role will play a critical role in Supporting Origin’s operational and project needs across all business units within the Salesforce Enablement team.

WHY THIS ROLE MATTERS?

• Gather and analyse business requirements and break them down to user stories and acceptance criteria.
• Maintain a holistic view of all business processes and users in the system to understand cross functional impacts with regard to configuration, process, workflow and reporting, etc.
• Continuously evaluate the optimal solution for the business and identify system deficiencies and processes.
• Perform data integrity and manipulation tasks when required.
• Establish and implement best practices with regards to system maintenance, configuration, development, testing, data integrity, etc.
• Write and maintain solution design documentation and procedures.
• Research changes in upcoming versions of salesforce.com and other integrated applications; provide recommendations when necessary to enhance efficiency and productivity.
• Drive and increase user adoption and ensure user satisfaction, including developing, documenting, and delivering training.
• Manage special projects as assigned.