Salesforce/Gainsight Developer (USA REMOTE)

at  Turnitin LLC

Company Description
When you join Turnitin, you’ll be welcomed into a company that is a recognized innovator in the global education space. For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 16,000 academic institutions, publishers, and corporations use our services: Gradescope by Turnitin, iThenticate, Turnitin Feedback Studio, Turnitin Originality, Turnitin Similarity, ExamSoft, Ouriginal and ProctorExam.
Turnitin has offices in Australia, India, Indonesia, Germany, Japan, Korea, Mexico, the Netherlands, the Philippines, Sweden, Ukraine, the United Kingdom, and the United States. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Come join us, and let’s make change together.
Job Description
The Selling Systems department plays a crucial role in ensuring the efficiency, effectiveness, and alignment of technology solutions with business processes within the organization, contributing to the overall success of an organization.
The Salesforce/Gainsight Developer will play a key role in designing, developing, and maintaining solutions within the Salesforce platform, as well as integrating Gainsight for effective customer success management. The Salesforce/Gainsight Developer will be instrumental in leveraging technology to enhance customer success initiatives and streamline business processes. The role requires a blend of technical expertise, business acumen, and effective communication to deliver solutions that align with organizational goals.

REQUIREMENTS

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience as a Salesforce Developer and Gainsight Developer.
• Strong understanding of Salesforce architecture, Apex, Visualforce, and Lightning components.
• Experience with Gainsight rule configuration and playbooks.
• Proficiency in integrating Salesforce with other applications using REST and SOAP APIs.
• Knowledge of best practices for data modeling and system integration.
• Excellent problem-solving and debugging skills.
• Effective communication and collaboration skills.
  Additional Information
  The expected annual base salary range for this position is: $92,000/year to $154,000/year. This position is bonus eligible / commission-based.
  As a Remote-First company, actual compensation will be provided in writing at the time of offer, if extended, and is determined by work location and a range of other relevant factors, including but not limited to: experience, skills, degrees, licensures, certifications, and other job-related factors. Internal equity, market and organizational factors are also considered.

• Salesforce Development: Design, develop, test, and deploy customized solutions within the Salesforce platform to meet business requirements.
• Gainsight Integration: Integrate Gainsight with Salesforce and other systems to ensure seamless data flow and synchronization.
• Apex and Visualforce: Write efficient, scalable, and well-documented Apex code and Visualforce pages to extend Salesforce functionality.
• Gainsight Rule Configuration: Configure and maintain Gainsight rules and playbooks to automate customer success processes and workflows.
• Customization: Customize Gainsight components and objects as needed to align with the organization’s customer success strategy.
• API Integration: Develop and implement REST and SOAP APIs to enable data exchange between Salesforce, Gainsight, and other external systems.
• Data Migration: Perform data migrations and transformations as required during Salesforce and Gainsight implementations or updates.
• Collaboration: Work closely with cross-functional teams, including Sales, Marketing, and Customer Success, to understand their technical requirements and implement solutions.
• Code Review: Participate in code reviews to ensure best practices, code quality, and adherence to coding standards.
• Troubleshooting: Investigate and resolve technical issues, system errors, and integration discrepancies.
• Documentation: Document technical specifications, system configurations, and code changes. Create and maintain documentation for future reference and knowledge transfer.
• Continuous Learning: Stay informed about Salesforce and Gainsight updates, releases, and industry trends. Pursue relevant certifications to enhance skills and expertise.
  Qualifications