Salesforce Marketing Cloud Program Manager

at  Capgemini

REQUIRED SKILLS:

• Previous experience leading and delivering large complex programs involving coordination of multiple team’s vendors across several LOBs enterprise-wide programs.
• 10 years in digital project management and service delivery roles specifically in the areas of marketing automation operations data and digital marketing.

• Manage and supervise Salesforce Marketing Cloud based projects for Capgemini customers from beginning to end.
• Develop and maintain strong working relationships with customers.
• Consult with customers on all critical engagement and program matters and keep them up to date on the overall health and progress of the program.
• Create and maintain the overall program timeline and sub project plans.
• Send and present internal and client facing program status reports on weekly, monthly and other required recurrences.
• Manage the program budget and enforce team time effort estimates for each task activity and project.
• Collaborate with marketing strategy specialist’s solution architect’s technologists and designers to deliver the Capgemini services and complete the work products and deliverables.
• Organize and delegate everyday tasks and activities to Capgemini team members.
• Ensure the project deliverables and planned activities meet required internal and customer SLAs.
• Ensure the overall quality of the Capgemini services and work products meets and exceeds the agreed upon scope audience and marketing performance goals.
• Propose next steps and upsell additional marketing work.