Salesforce Product Analyst

at  NTT Data

Req ID: 271985
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Salesforce Product Analyst to join our remote team.

Day-to-day:

• Partner with internal business leads and external advertising customers to solve complex technical problems.
• Being a strategic critical thinker who is excited about tackling challenging open-ended problems and enjoys coming up with innovative solutions is key to this role.
• Taking end-to-end ownership of customers’ technical issues, including initial troubleshooting, identification of root cause and issue resolution and external communication is a key part of this role.
• Write clear, detailed, and high quality project specs.
• Proactively manage timelines and priorities and carry an execution oriented mindset to work through tasks efficiently.
• Work cross functionally with engineering, business operations and business development to tackle various requests and manage the entire project from solution ideation, development, testing, deployment, measurement and refinement/iterations.
• Contribute to the development of support resources such as internal knowledge base articles and troubleshooting documentation to enhance the team’s efficiency.

Basic Qualifications:

• 5+ years of experience in a technical or analytical problem solving role ideally working with a software product
• Exceptional analytical literacy and quantitative problem-solving skills
• Has the ability to make data-driven decisions but can also look beyond the data and holistically assess situations
• Experience collaborating with highly technical engineering teams and driving complex projects from ideation to go live
• Excellent organizational and project management skills
• An ideal candidate will be able to scope projects, estimate timelines, and coordinate with stakeholders to get the job done

Preferred Qualifications:

• Strong Quote to Cash knowledge, Strong Agile, drive technical conversations in Product Mgt
• Force.com platform experience
• Agile Methodology
• BA/BS degree in computer science, or a related technical discipline

Please refer the Job description for details