Salesforce Project Manager, Managed Services (US/Canada - Remote)

at  Neocol

REQUIRED QUALIFICATIONS

• 5+ years of experience in customer facing roles
• 5+ years of experience in the field of client success or the equivalent, in improving customer satisfaction, adoption and loyalty
• Experience to secure and maintain professional work relationships and interact with clients at all levels (experience with C-Suite executives is an asset)
• You’re a self-starter with experience matching user requirements to Salesforce solutions.
• You should be highly organized with the ability to manage and prioritize while simultaneously working both collaboratively as well as independently.
• Work cross-functionally with technical and non-technical resources.
• You have excellent communication skills, both verbal and written, and the ability to translate technical subject matter to non-technical audiences.
• You are agile and can work well in environments where objectives and priorities are reviewed and assessed regularly.

PREFERRED QUALIFICATIONS

• Minimum 2 years experience implementing Salesforce CPQ, as well as cross functional experience in Salesforce Sales, Service Clouds and Experience Clouds. Salesforce Billing experience is also preferred.
• High degree of familiarity with declarative process automations as the platform shifts towards flows.
• Salesforce Administrator, CPQ Certification and the Billing Super Badge Set is strongly preferred.
• Experience using Jira, Slack, Google Workspace & Lucidchart

• Lead the ‘Customer Readiness’ phase (with support from other resources as required)
• Work collaboratively with our Solution Leads & Consultants in delivering SOW’s
• Serve as the Customer’s primary point of contact and first-level escalation point
• Manage the engagement scope, schedule, issues/risks and budget
• Prepare status report/progress report each week and leads status meetings with the Customer
• Facilitate resourcing & forecasting
• Lead internal and external stand up meetings
• Oversee timelines and team progress
• Ensure overall success of engagement (escalations, project health, etc.)
• Understand the client’s changing needs and update the plan accordingly
• Maintain service excellence and ensure that customers are achieving the goals they were looking to achieve when they purchased the service
• Foster strong relationships with clients to create trusted partnerships and ability to identify areas for further account expansion
• Funnel customer feedback and recommend the most efficient improvements to Neocol’s cross-functional teams in order to ensure end-to-end great customer experience;
• Exhibit strong communication, organization, leadership skills and Salesforce skills - consistently demonstrating a positive example for our team and the client, in both actions and words; consistently staying above the line and promoting a productive work environment
• Be deeply invested in learning and deepening your skillset across the Salesforce platform becoming expert in the product set that Neocol implements for our customers (we cover certification costs and give raises for certifications!)