Salesforce Support Analyst

at  ANZ Banking Group

Req ID: 59702
Department: Tech Personal & Funds (NZ)
Division: Technology
Location: Wellington, Christchurch
Mō te tūranga - About the role
Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
We have an excellent opportunity for a Salesforce System Analyst where they will be providing stable customer ready platforms. The System Analysts support and enable application development to iterate faster through to production and provide out of hours support in resolving incidents on a roster providing high levels of service availability to our customers.
Salesforce Platform stability and health functions, including platform administration
Supporting and improving continuous delivery pipelines
Responding to and managing incidents through to resolution
Managing problem records through to resolution
Managing and actioning changes, collaborating with delivery teams
Continuing to build and develop DevOps and SRE capabilities to support the Salesforce platform and improve ANZ agility
Whatever the day has in store, you’ll be working with a close knit team that supports each other and celebrates team wins.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
Role type: Permanent, full time
Role location: Christchurch, Wellington, Auckland
Ōu Pūkenga? - What will you bring?
To grow and be successful in the role, you will ideally bring the following:
Excellent documentation and communication skills
Strong analysis and problem solving skills
Excellent relationship building and stakeholder management skills
An understanding of incident, change, and problem management processes.
An understanding of DevOps, Site Reliability Engineering, Infrastructure as Code practices
Passionate about technology
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
He aha te take e uru ai koe ki a mātou? - So, why join us?
From the moment you join ANZ, you’ll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive.
But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources, opportunities, and community you need to take the next big step in your career.
We’re a diverse community at ANZ in different roles, different locations, doing different things. That’s why we have a range of flexible working arrangements, so our people can “make work, work for them”. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.
At ANZ you’ll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That’s because we’re committed to building a workplace that reflects the diversity of Aotearoa New Zealand‘s communities. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce.
Kua wātea te katoa ki te tono. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with an access requirement or disability, let us know how we can provide you with additional support.
. You can apply for this role by visiting ANZ Careers and searching for reference number 59702
Job Posting End Date
28/02/2024, 11.59pm, (Melbourne Australia

Please refer the Job description for details