Salesforce Support Engineer

at  DFP Recruitment Services

JOB DESCRIPTION

• Sydney Based Location
• Long term contract with initial 12-month and possible extension)
• APS6 Level band
• WFH 2 days

REQUIRED SKILLS:

• More than 2 years’ experience within Salesforce eco-system, and Certified Salesforce Admin/Certified Platform App Builder
• Strong problem solving and trouble-shooting skills
• Demonstrates enthusiasm towards continued learning and development
• Strong customer-focused attitude, effective communication, and the ability to translate complex technical concepts into user-friendly explanations.
• Hands on experience with version control, branching and metadata deployments
• Hands on experience with Vlocity/Omnistudio
• Comfortable with new ways of thinking about accessibility and enthusiastic about accessible design & development will be highly regarded.

ABOUT THE ROLE

This work involves multiple projects spanning a number of current industry-leading technologies, including Salesforce/Industries as a core component.

EY RESPONSIBILITIES:

• Obtain a detailed understanding of the organisations complex business processes and rules
• Maintain and configure Service Cloud, Health Cloud and Digital Experience applications
• Provide advanced support for user issues, troubleshooting and resolving complex issues and coordinating with Salesforce support when necessary
• Perform interrogation of various log sources to investigate issues
• Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users
• Develop and maintain documentation on processes and configuration
• Build and foster positive relationships with business areas, to understand their priorities and business requirements, and guide them through user acceptance testing.
• Undertake data analysis, data loading and reporting
• Handle deeper customizations of the Salesforce platform, including setting up custom fields, custom objects, record types, page layouts, and validation rules
• Experience in designing, building and debugging Flows, including screen, auto launched and scheduled Flows. Knowledge of error handling, debugging, and optimising Flows will be highly regarded
• Use of Gitlab and version control for implementing fixes to production
• Customize and manage Lightning Experience, which includes creating and assigning Lightning Pages and managing Lightning Apps
• Work within an Agile delivery methodology