YOUR NEW ROLE

The agency is undertaking major work programs to deliver innovative fit-for-need ICT-based solutions for which you will be involved in multiple projects spanning a number of current industry-leading technologies, including Salesforce/Industries as a core component. The agency is committed to providing access to its services for participants and providers through digital and cloud channels.

ROLES AND RESPONSIBILITIES

• Obtain a detailed understanding of the organisations complex business processes and rules
• Maintain and configure Service Cloud, Health Cloud and Digital Experience applications
• Provide advanced support for user issues, troubleshooting and resolving complex issues and coordinating with Salesforce support when necessary
• Perform interrogation of various log sources to investigate issues
• Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users
• Develop and maintain documentation on processes and configuration
• Build and foster positive relationships with business areas, to understand their priorities and business requirements, and guide them through user acceptance testing.
• Undertake data analysis, data loading and reporting
• Handle deeper customisations of the Salesforce platform, including setting up custom fields, custom objects, record types, page layouts, and validation rules
• Experience of designing, building and debugging Flows, including screen, auto-launched and scheduled Flows. Knowledge of error handling, debugging, and optimising flows will be highly regarded.
• Use of Gitlab and version control for implementing fixes to production
• Customise and manage Lightning Experience, which includes creating and assigning Lightning Pages and managing Lightning Apps
• Work within an Agile delivery methodology

WHAT YOU NEED TO DO NOW

If you’re interested in this role, click “Apply” or forward an up-to-date copy of your CV to Vishal at Vishal.Sachdeva@hays.com.au

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