Salesforce Technical Writer

at  Synergy AU

The time to join Synergy has never been more exciting because you’ll be helping us to deliver on our commitment towards becoming a net zero carbon emission business by 2050.
We are investing $3 billion in large-scale renewables development and creating unlimited opportunities for our people to contribute to the growth of innovative solutions in our operations as we invest. This is your chance to help us transform the energy industry and build a more sustainable future for Western Australia.
Synergy is proud to be Western Australia’s largest electricity generator and energy retailer. We deliver secure electricity to homes and businesses throughout the Southwest Interconnected System (SWIS) from Coral Bay in the north, to Kalgoorlie in the east, and to Esperance in the south
Click here to discover more about how Western Australia’s energy landscape is evolving to become more sustainable.

The Salesforce Technical Writer is a newly created, 8-month Max-Term opportunity in our Customer Project Delivery and Readiness team based at our Perth CBD offices.
The purpose of the role is to deliver quality content for the Salesforce Knowledge Management solution to provide operational support across CBU with an emphasis on change management.

Key responsibilities of the role include:

• Assess business requirements and develop content to ensure accurate processes to support the delivery of customer experience.
• Review and analyse existing content against future requirements
• Assist with the documentation of processes to ensure accuracy of processes including compliance requirements.
• Assist with the analysis of existing KANA content for migration to Salesforce Knowledge
• Support change for the program delivery