Sampler Reservations Agent

at  Hilton Grand Vacations

Description - External
Are you looking to grow your career and be rewarded for your successes? Don’t miss this opportunity to join our outstanding Marketing Team and experience the perks of working with an industry leader! We’re seeking highly-motivated, goal-oriented Marketing Team Members who thrive in fast-paced environment. Not only do we offer competitive pay and excellent benefits, we are committed to helping you grow through paid training and leadership development programs.

As a Sampler Reservations Agent you will be responsible for driving company success through performing the following tasks to the highest standards:

• Call open Vacation Introductory Package (HVIP) guests to verify details, answer questions, and attempt to lock in dates for their open-dated package
• Coordinate full customer/concierge services to all guests including the selling of tours and activities
• Assist in the implementation and tracking of current and future marketing programs, according to the standards of professionalism adhered to by the Hilton Corporation
• Provide complete and accurate information to guests on every telephone call or electronic communication, especially information about tour presentation, accommodations, premiums, upcoming vacations and promotions
• Complete fulfillment VIP package processing, room reservations, tour booking and charging credit cards
• Meet minimum production standards for activations
• Work with Resort Operations to resolve any accommodation issue
• Ensure the privacy and security of confidential information about our guest and our company

! We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits
Qualifications
Qualifications - External

As a Sampler Reservations Agent you will be responsible for driving company success through performing the following tasks to the highest standards:

• Call open Vacation Introductory Package (HVIP) guests to verify details, answer questions, and attempt to lock in dates for their open-dated package
• Coordinate full customer/concierge services to all guests including the selling of tours and activities
• Assist in the implementation and tracking of current and future marketing programs, according to the standards of professionalism adhered to by the Hilton Corporation
• Provide complete and accurate information to guests on every telephone call or electronic communication, especially information about tour presentation, accommodations, premiums, upcoming vacations and promotions
• Complete fulfillment VIP package processing, room reservations, tour booking and charging credit cards
• Meet minimum production standards for activations
• Work with Resort Operations to resolve any accommodation issue
• Ensure the privacy and security of confidential information about our guest and our compan

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. We believe that at the core of our company’s success are our Team Members! To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• Related work experience
• Excellent communication skills and interpersonal skills
• Attentive to detail and able to prioritize multiple tasks
• Able to complete tasks in a timely manner, critically think, and work in a team environment
• Proficiency in Microsoft Office
• Ability to work a flexible schedule, including nights, weekends, and holiday