SAP Intern_Customer Engagement Support_Melbourne

at  SAP

BRING OUT YOUR BEST

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

WHO YOU ARE:

We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

• Currently studying a Bachelor or equivalent, ideally majoring in Information Technology, Computer Science or Business
• Solid familiarity with Microsoft Office tools, including Excel and PowerPoint.
• Capability to work in a team and collaborate effectively
• Strong multi-tasking and organizational skills, with excellent attention to detail
• Flexible and adaptable to changing priorities/complexities
• Willingness to learn.
• Ability to take ownership and be adaptable.
• Analytical competencies and a capacity to communicate clearly – verbal and written
• Calm under pressure and respectful of others ideas and opinions
• Customer mindset
• Business Fluency in both English and Chinese is required

“This is an SAP global, strategic, paid internship placement that provides students with opportunities to find purpose in their careers.”

ABOUT THE ROLE:

Customer Engagement Support (CES) is looking for an energetic capable intern who will assist with engagement support services across a range of SAP product domains and customer engagements.
The CES organization encompasses the responsibility of delivering a seamless, holistic, and best-of-all-worlds engagement support to customer-facing functions in Customer Services & Delivery. Our support is designed to positively impact our customers’ experience and will cover a broad range of post-sales customer-facing roles, engagement types, and customer segments along the entire customer-contract life cycle.

EXPECTATIONS AND TASKS:

• The role is an internal role and is part of a team that provides proactive engagement support to colleagues in customer-facing roles.
• Collaborating with support engagement managers and product consultants to support customer requests and top issues
• Preparation for 360 customer assessments and follow up of action items.
• Manage and review incoming requests in a timely manner, ensuring excellent levels of service by gathering and providing the information needed for CES to take the appropriate next actions
• Filter requests for critical situations that require immediate action
• Schedule and support in engagement support sessions with assigned experts to better learn our customers’ business goals and to understand internal customer success practices
• Support follow up activities for Engagement Sessions, ensuring correct assignment of action items
• Building a network across the global SAP organisation
• Maintain data and reporting systems and monitor the progress of action plans for continuous engagement and customer/team involvement
• Actively contribute to the collection and management of metrics required by the CES leadership
• Other tasks and projects as directed.