SAP Office of APJ President - Customer Officer Intern

at  SAP

WE HELP THE WORLD RUN BETTER

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

EDUCATION

• Currently pursuing Tertiary degree in business or equivalent
• Current Master of Business Administration or equivalent preferred
• Advanced knowledge of SAP’s internal processes is preferred
• Advanced C-Level executive writing skills
• Proficiency in Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
• Solid work experience leading projects, teams or organizations
• Background in Sales processes/ supporting sales cycles preferred, but not mandatory

KEY AREAS OF RESPONSIBILITY AND TASKS

The role of the Customer Office is to drive all Regional President engagement with customers and partners on a regional scale. The Customer Office is responsible for all external communication, meeting qualification and preparation, and follow-up with the above parties. The Customer Officer acts as an owner of all revenue-driving activities within the office, including regional visits and internal / external events. The Customer Office works directly with key stakeholders to ensure ongoing management of key accounts and action items.
Reporting to the APJ Chief of Staff (COS), in this role, the Customer Officer will develop a holistic understanding of SAP’s sales and go-to-market strategy. The Customer Officer will also have the ability to understand how SAP operates in different cultures, and how each region and business unit affects the global SAP business model. We are seeking a highly motivated individual who demonstrates an ability to thrive in a fast-paced, high-pressure environment. Exceptional communication, strategic thinking, business acumen and a level-headed approach are needed. Additionally, an individual with the highest level of integrity and commitment is a must.
This is an SAP global, strategic, paid internship placement that provides students with opportunities to find purpose in their careers.

MAIN RESPONSIBILITIES INCLUDE THE FOLLOWING:

• Dedicated resource to drive day to day support and oversight across all customer/partner accounts and internal stakeholder management across the region by which APJ President is has engagement with.
• Ensures that for customer/ partner accounts sponsored by the President, that all agreed priorities with customers/partners are executed to successful completion by responsible teams, on behalf of the APJ President.
• This role will also provide additional support to APJ COS in driving new GTM, specific deal pursuits, demand gen nitiatives aligned to APJ President/ SAP Board defined priorities to drive positive impact on revenue, customer satisfaction and pipeline.
• Working closely with APJ COS:
• Proactively strategize involvement in President’s top-interest customer/partner accounts
• Vetting, qualifying and prepping President’s customer interactions
• Synthesize complex information and report it in a way that is simple for President to consume
• Drive a quick, high-quality response to follow-up actions from President meetings. Establish effective communication channels to our customers
• Oversee operations of Customer Office including reporting, Customer Office templates and processes
• Manage Office of the President, APJ for Customer Tool, providing a shared history of APJ President’s interactions
• Understand the customers’ situation, especially critical escalations, and trigger corresponding measures
• Organize calls with higher management or project leads at customers
• Involve development and other SAP teams on a need basis
• Maintain up-to-date systems and perform administrative tasks according to set policies and procedures.
• Perform tasks in a proactive and anticipatory way without guidance from a higher level.
• Act as Single Point of Contact for assigned responsibilities and act as a “driver”
• Prepare and design briefing documents in advance of executive meetings
• Coordination, organization and documentation of meetings and drive follow up of agreed on activities
• Continually look for ways to add value and provide additional solutions to increase customer satisfaction, growth and retention
• Develop a close working relationship with other board areas and regional president’s offices
• Strategize and support coordination of regional President trips2/22/2021 Job Description Print Preview
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• Manage Office of the President strategic initiatives and projects as assigned
• Maintain a strong executive presence and role-model SAP’s passions
• Be responsible, manage and perform approval for APJ Quote to Cash (Q2C) applying highest level of across all
• Q2C and ensure visibility is provided to relevant Board approvers globally