SAP S/4 HANA CS&CMM Functional Consultant

at  Halian International

• Well versed in ISU -Customer Service Base customizing and configuration
• Must have strong experience in SAP ECC 7.0 Customer Service (CS) integration with rest of the SAP components such as Project Systems (PS), Finance (FI/FICA), Controlling (CO), Logistics (SD/MM/PP)
• Hands on configuration Knowledge in following areas:
• Interaction Center
• Move-in,
• Move-out,
• Service notification,
• Service work order,
• Disconnection/Reconnection, etc…
• Expertise Queues (TRFC/QRFC) handling and trouble shooting
• Experienced in SAP Business Master Data /Technical Master data configuration
• Should have hands on experience, architectural knowledge on SAP CS module with specific focus on interaction with third party systems SYCLO, Work manager and MRS
• Well versed in Functional workflow designed
• Knowledge in web service integration with SAP s4HANA
• Knowledge in Mobile Application like Fiori etc…
• S/4 HANA Customer Management implementation will be an added advantage.
• Expertise in S/4HANA CMM WEB-UI Interaction Center, Complaints and Customer service process
• Should have hands on experience, architectural knowledge on S/4HANA CMM module with specific focus on interaction with third party systems IVR and CTI
• Experienced in SAP Collection management WEBUI integration
• IC web Client and SAP S/4HANA CMM Integration
• Well versed in base customizing and WEBUI configuration
• Module Expertise in SAP S/4HANA Service
• Strong change management, business process mapping and re-engineering experience required
• Candidate must have good Interpersonal skills, analytical skills, Problem solving skills and technical documentation skills.
• One full life cycle implementation of SAP S/4HANA CS & CMM is an additional plus.
• Independently be able to work on project requirements in his/her specific work streams with quality deliverables.

Please refer the Job description for details