SCADA Support Team Lead (f/m/d)

at  Vestas

Plant Technical Support NCE is a sub department of Technical Support NCE, which support the Service business in whole northern and central Europe with technical knowledge and acting as the link between Engineering and these local business units.
Main tasks for the department include: Providing direct support to service technicians in troubleshooting and repair tasks, remote troubleshooting in Power Plant Controllers and SCADA solutions remotely, remote software upload, creating work instructions, providing answers to technical questions from internal and external customers, and taking part in customer meetings.
Providing high quality technical support to NCE regions Service organizations onshore and offshore to reduce windfarm downtime and enhance performance.
Being a part of Plant Technical Support NCE, you will be included in a high experience and dedicated team, taking leadership for implementing Vestas strategy, supporting the Service organizations and local business units with technical knowledge, secure customer focus and safety.

QUALIFICATIONS

• 5+ years of experience preferably from wind industry with some experience in supervising team
• Experience in leading a team, developing their skills, and providing support in their daily tasks.
• Experience of change management and improvement of processes
• Technical knowledge on SCADA solution issues
• Highly skilled at stakeholder management
• Experience using Microsoft Office programs
• Experience with SAP or Sales Force will be beneficial
• Solid communication skills in both verbal and written English as well as German mandatory

You will be a leader for a group in the plant technical support team of 10 people with a focus on server and data tasks. Their job is to provide technical support and plan the work for down windfarms. As a Team Leader, you will be responsible for developing the team to meet the requirements of an ever-changing and growing business. You will also play an important part in securing and delivering products and service to meet our customers’ expectations.

• Supervise 10 people under your leadership with the focus on process development
• Be a role model ensuring team delivers the key criteria and KPIs
• Be the deputy for Manager, Plant Technical Support NCE when needed
• Participate in developing the strategy for technical support and in turn and deliver on the set strategy
• Responsible for optimizing processes used within the team, and high focus on “fix it first time” rate
• Effectively follow up on performance of turbine sites, identify counter measures and initiate corrective actions where necessary
• Providing timely responses and supporting the Service organizations
• Review and distributing requests in ticketing, ERP systems and e-mail.