Scheduler

at  Allied Caregivers

Allied Caregivers provides first-class personal, in-home, care to our clients, and the company is seeking a organized and detail-oriented administrator to join our tight-knit team. This job is 100% remote. As an administrator for Allied Caregivers, you will provide critical support to our management team by handling various administrative tasks and ensuring smooth day-to-day operations. The successful candidate will be provided training on start.
We are looking for professionals who are dedicated and compassionate about giving care services to individuals with disabilities, injuries, difficulties with mobility, or illnesses. If you are planning to pursue a career in the healthcare industry, then we encourage you to join our growing team today. We are an equal opportunity employer. Discrimination due to race, sexual orientation, age, or other protected class is not tolerated within our organization.

Essential Responsibilities and Job Tasks

• Schedule caregivers for client shifts; ensure shifts are covered or proper notices sent.
• Contact client-referral sources when caregivers need additional hours.
• Proactive outreach to clients and caregivers on scheduling and care concerns.
• Answer phone calls, monitor the general inbox, and respond appropriately to Caregivers and Clients.
• Review client assessments and match with appropriate caregiver.
• When necessary, assist peers in other operational areas as a backup support.
• Setup, monitor, and follow up on 6 month caregiver assessments and supervised shifts; record and review quality feedback for continuous improvement.
• Review daily client shift notes from caregivers to ensure adequacy; review, respond, and escalate any exceptions in the shift notes to the appropriate stakeholder.

Other Responsibilities and Job Tasks

• Conduct caregiver orientations, if local to your area; includes review of new hire documents.
• Conduct client intakes within three days from referral.
• Print and compile New Client Intake packets; ensure packets are received by caregivers performing intakes.
• Review client intakes for completeness and signatures; collect and verify power of attorney paperwork and activation letter, do-not resuscitate documents, and other necessary documentation.
• Setup, monitor, and follow up on yearly continuing education credit requirements for caregivers; contact and help schedule education credit opportunities with caregivers.
• Other responsibilities as assigned.

Required Knowledge, Skills, and Abilities

• No degree required; previous experience in administrative support, scheduling, or caregiving industry helpful.
• Prior knowledge with homecare software Wellsky preferred, but not required. (Wellsky is formerly known as CLEAR CARE)
• Must be proficient in basic computer use and able to learn new software; prior experience with Microsoft Office products is essential.
• Effective skills in communication and peer networking. Allied Caregivers’ admin is a small team.
• Be able to effectively work well independently and with integrity.
• Have demonstrable organizational skills, ability to prioritize, and desire to drive outcomes.
• Some travel maybe required (5%-15%) for job tasks and company events.

This position is compensated at $20/hour. If Scheduler work is performed during a caregiving shift, the successful candidate can be compensated up to $27/hour. Position is fully remote, however reasonable access to Bedford, NH is preferred

Essential Responsibilities and Job Tasks

• Schedule caregivers for client shifts; ensure shifts are covered or proper notices sent.
• Contact client-referral sources when caregivers need additional hours.
• Proactive outreach to clients and caregivers on scheduling and care concerns.
• Answer phone calls, monitor the general inbox, and respond appropriately to Caregivers and Clients.
• Review client assessments and match with appropriate caregiver.
• When necessary, assist peers in other operational areas as a backup support.
• Setup, monitor, and follow up on 6 month caregiver assessments and supervised shifts; record and review quality feedback for continuous improvement.
• Review daily client shift notes from caregivers to ensure adequacy; review, respond, and escalate any exceptions in the shift notes to the appropriate stakeholder

Other Responsibilities and Job Tasks

• Conduct caregiver orientations, if local to your area; includes review of new hire documents.
• Conduct client intakes within three days from referral.
• Print and compile New Client Intake packets; ensure packets are received by caregivers performing intakes.
• Review client intakes for completeness and signatures; collect and verify power of attorney paperwork and activation letter, do-not resuscitate documents, and other necessary documentation.
• Setup, monitor, and follow up on yearly continuing education credit requirements for caregivers; contact and help schedule education credit opportunities with caregivers.
• Other responsibilities as assigned