Scheduler (FT)-JCMC Breast Health-Hudson County

at  RWJBarnabas Health

JOB SUMMARY:

Responsible for scheduling all patient surgical procedures for the practice. Obtain missing information from initial booking forms and confirm final schedules.

EDUCATION:

• High School Diploma or Equivalent Required

REQUIREMENTS:

• Travel required
• Bilingual preferred but not required

• Accurately obtains all missing information needed from initial scheduling of case
• Schedules cases with a high level of accuracy and brings questions to the appropriate party
• Accurately schedules surgical procedures as indicated by physician/physician staff including date, procedure, time, equipment, supplies needed and amount of time needed
• Analyze and verify coding of procedures and diagnosis using ICD and CPT codes
• Consults with Compliance Department on billing issues
• Enter data electronically to process charges, payments, denials, and adjustments
• Monitors claims for missing information, authorization/control numbers
• Post third party insurance remittance vouchers if received in practice site
• Resolve routine patient billing inquiries and problems
• Reviews billing in all sites for accuracy
• Adheres to the guidelines outlined in the facility-wide attendance policy
• Communicates problems to the proper personnel promptly; asks questions to clarify misunderstandings; requests assistance from appropriate personnel in the event of an unusual or difficult situation
• Demonstrates a complete knowledge of all phases of the job
• Demonstrates a high degree of accuracy and attention to detail at all times
• Demonstrates an awareness of the scheduler s importance in contributing to patient safety and the efficient coordination of surgical procedures
• Demonstrates excellent customer service in communication with physicians/physician staff, all departments within the surgery center, miscellaneous callers and visitors
• Demonstrates good judgment by following written and verbal instructions carefully
• Demonstrates the ability to adapt to change in the workload as required; uses time productively
• Shows good judgment in the answering and referral of phone calls