Scheduling Co-Ordinator

at  Home Instead

Join our team
Home Instead is the largest and longest-established private home care company in Ireland. With a team of 4,000 CAREGivers enhancing the lives of ageing adults and their families in cities, towns and villages all over the country.
Who we`re looking for

Home Instead’s Kildare office is currently seeking an Scheduling Coordinator with experience in a fast-paced environment and with below experience and skills

• Third level qualification preferable
• Structured and organised person
• Excellent communication, customer service and relationship building skills

• Reflect the values of Home Instead.
• Answer incoming calls in a friendly, professional and knowledgeable manner.
• Create and maintain client and CAREGiver schedules with an emphasis on creating high quality matches and the development of extraordinary relationships.
• Monitor, mediate, and log all client and -CAREGiver activity utilising the software system.
• Follow up with all client and CAREGiver issues to ensure their problems are resolved.
• Enter and maintain accurate client and CAREGiver records in the software system.
• Increase client loyalty to Home Instead by utilising the consultative sales process to better meet our current client needs.
• Follow up and communicate CAREGiver and client issues to ensure problems are resolved.
• Recognise and capture opportunities to increase service hours in scenarios to enhance and/or increase quality care.
• Field new client enquiries over the phone in a knowledgeable manner, enter the information into the software system and work with team to communicate and prepare for the Care Consultation.
• Adhere to all company policies, procedures and business ethics codes.
• Participate as needed in all CAREGiver meetings
• Participate in weekday and weekend ‘emergency on call’ phone roster as required