Scheduling Coordinator - National Client Service Centre (Weekends Only)

at  CBI Health

HOURS:

Position 1: Every Saturday and Sunday 12 hour availability between 12:00pm-12:00am
Position 2: Every Saturday and Sunday 12 hour availability between 6:00am-6:00pm
We are currently seeking individuals who can work a minimum of 16 hours per week. Please note, working on weekends and statutory holidays are a requirement. You will be scheduled 8 hours MAX per day.

QUALIFICATIONS:

• Minimum Grade 12 education.
• Experience with Microsoft Office Suite is required.
• Keyboarding accuracy and knowledge in Windows environment.
• Keyboarding speed of 45 wpm required.
• Solid experience in the customer service field.
• Scheduling experience preferably in the health care field is considered an asset.
• Clear Criminal Record Check issued within 1 year is required.
• Strong organizational skills required.
• Excellent oral and written communication skills.
• Ability to work in a fast paced environment and work effectively under pressure to meet deadlines

ABOUT US

For millions of Canadians, CBI Health is where better begins. We are Canada’s leading community healthcare provider, reliably delivering innovative rehabilitation and home care programs that help our clients achieve their health goals. With 250+ locations and supporting more than 800 communities, people are at the heart of what we do. Every day, all across the country, our 13,000 staff work together to make a meaningful difference in our clients’ lives and help shape healthcare for the better. Learn more at cbihealth.ca.
CBI Health is committed to providing a diverse, equitable, and inclusive workplace where everyone feels safe and accepted as their authentic selves. We actively seek qualified candidates who share our commitment to equity and inclusion and contribute to the diversification of ideas and perspectives that help us innovate and provide the best possible care to our clients.
We welcome applications from all individuals regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristics that make each of us different.

• Ensure client and staff schedules in the scheduling database are up to date and accurate based on needs and changes required.
• Responds to Client needs within specific time frames outlined in specific contracts or by Branch standards.
• Assigns the Afterhours Coordinator within the appropriate geographical area in order to provide effective and time-efficient service for all client and staff inquiries.
• Transfers all appropriate Client/caregiver/employee inquiries and/or problems to the appropriate Afterhours Coordinator immediately, and as appropriate refer to the local office for necessary follow-up and action.
• Ensures all relevant information is received either in verbal or written format.
• Ensures all calls documented following corporate procedure.
• Inputs accurate data into the scheduling databases: Procura and Qcare.
• Records communication with Clients, employees, and any other relevant information in Procura/Qcare.
• Reports any Client/employee issue that may impact service delivery to the local office for necessary follow-up and action.
• Responds promptly to incident/complaint/compliment, documenting completely and accurately and relays information to appropriate personnel or local office.
• Complete incident reports as required into the database.
• Integrates quality criteria and standards into daily work practice and participates through suggestions, actions, etc. in continuous quality improvements in all aspects of operations.