Scheduling Coordinator

at  RWJBarnabas Health

JOB OVERVIEW:

Responsible for scheduling all patient surgical procedures for the practice. Obtain missing information from initial booking forms and confirm final schedules.

QUALIFICATIONS:

Required:

• High School Diploma or G.E.D
• Successful completion of all orientation programs

Preferred:

• Six (6) months to one (1) year of relevant experience and/or training
• Previous surgical scheduler experience
• Bilingual

SCHEDULING REQUIREMENTS:

• Shift Working: Monday-Friday
• Day Shift, 8:30AM-5:00PM
• Full-Time, 37.5 Hours Per Week

ESSENTIAL FUNCTIONS:

• Accurately obtains all missing information needed from initial scheduling of case
• Schedules cases with a high level of accuracy and brings questions to the appropriate party
• Accurately schedule surgical procedures as indicated by physician/physician staff including date, procedure, time, equipment, supplies needed and amount of time needed
• Analyze and verify coding of procedures and diagnosis using ICD and CPT codes
• Bills insurance companies for all hospital (inpatient and outpatient), office, nursing homes, and all other provider services
• Consults with Compliance Department on billing issues
• Enter data electronically to process charges, payments, denials, and adjustments
• Monitors claim missing information, authorization/control numbers
• Post third party insurance remittance vouchers if received at a practice site
• Resolve routine patient billing inquiries and problems
• Reviews billing on all sites for accuracy
• Adheres to the guidelines outlined in the facility-wide attendance policy
• Communicates problems with the proper personnel promptly; asks questions to clarify misunderstandings; requests assistance from appropriate personnel in the event of an unusual or difficult situation
• Demonstrates a complete knowledge of all phases of the job
• Demonstrates a high degree of accuracy and attention to detail at all times
• Demonstrates an awareness of the scheduler s importance in contributing to patient safety and the efficient coordination of surgical procedures
• Demonstrates excellent customer service in communication with physicians/physician staff, all departments within the surgery center, miscellaneous callers and visitors
• Demonstrates good judgment by following written and verbal instructions carefully
• Demonstrates the ability to adapt to changes in the workload as required; uses time productively
• Shows good judgment in the answering and referral of phone calls

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time, with or without notice.