Scheduling Coordinator

at  Steward Health Care

ABOUT STEWARD HEALTH CARE

Nearly a decade ago, Steward Health Care System emerged as a different kind of health care company designed to usher in a new era of wellness. One that provides our patients better, more proactive care at a sustainable cost, our providers unrivaled coordination of care, and our communities greater prosperity and stability.
As the country’s largest physician-led, tax paying, integrated health care system, our doctors can be certain that we share their interests and those of their patients. Together we are on a mission to revolutionize the way health care is delivered - creating healthier lives, thriving communities and a better world.
Steward is among the nation’s largest and most successful accountable care organizations (ACO), with more than 5,500 providers and 43,000 health care professionals who care for 12.3 million patients a year through a closely integrated network of hospitals, multispecialty medical groups, urgent care centers, skilled nursing facilities and behavioral health centers.
Based in Dallas, Steward currently operates 39 hospitals across Arizona, Arkansas, Florida, Louisiana, Massachusetts, Ohio, Pennsylvania, Texas, and Utah.
For more information, visit www.steward.org.

DESCRIPTION

The Scheduling Coordinator summary of duties included but are not limited to: coordinating practice inquiries, scheduling appointments, answers telephone, greets patients, and prepares patient charts for new and existing patients, performing reception duties to maintain correct patient information, performing patient discharge duties to include collection of co-pays, co-insurance and deductibles from current or previous visits, accepts and pre-registers patient reservations from physician’s offices for outpatient procedures, surgeries, etc., and assists with the insurance verification and treatment authorization processes.

QUALIFICATIONS

• High School diploma or equivalent
• One (1) to three (3) years’ experience as a scheduler in a medical office preferred
• Experience with obtaining prior authorizations preferred
• Must be highly computer-literate, with proficiency in Microsoft Word and Excel.
• Must be well organized and detail-oriented, with excellent interpersonal skills.
• Excellent verbal and written communication skills.
• Knowledge of medical terminology preferred
• Must be willing to float to other locations as needed

• Identifies potential previous patient history before processing data.
• Prepare charts on new patients, updates charts for existing/returning patients. Pull charts and review for messages.
• Verifies patient billing information to include: Responsible party, current address, telephone number, insurance carrier, etc. Copies insurance cards completely.
• Generates/prepares charge tickets for patients scheduled or added on.
• Files all patient related information accurately and timely.
• Assists patient with authorization to release medical records.
• Collect co-pays, deductibles, co-insurance, etc. or past due balances.
• Balances cash received at the end of each day and reports as directed. Checks, summarizes, and totals all charge tickets at end of each day. Posts charges and payments on the day of service as time permits. Puts patient sign in sheet and charge tickets into an envelope and takes to Billing/Collections clerk for processing.
• Assists with other clerical functions as needed or requested.
• Answers all phone calls promptly and courteously. Take messages accurately and completely. Ensures that callers placed on hold are attended to promptly.
• Enters information into computer system using established criteria.
• Initiates appropriate levels of communication with patients and physicians’ offices to obtain missing details on patient accounts.
• Calls/Faxes designated pre-certification or prior authorization number to obtain authorization for payment of services rendered.
• Initiates phone calls with insurance companies to acquire authorizations.
• Maintains professional and appropriate communication and behavior with patients, co-workers, physicians, and vendors.
• Maintains HIPAA confidentiality.