Scheduling Specialist - Organ Transplant Clinic

at  Scripps Health

Scripps Health Administrative Services supports our five hospitals and 19 outpatient facilities, which treat half a million patients annually through 2,600 affiliated physicians.
At Scripps Health, you will experience the pride, support, and respect of an organization that has been repeatedly recognized as one of the nation’s Top 100 Places to Work.
You’ll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So if you’re open to change, go ahead and unlock your potential.
Join our Organ Transplant Clinic at Scripps Green Hospital as a Scheduling Specialist. Your primary duties will consist of managing incoming phone calls, scheduling procedures in coordination with the hospital, and updating/working with referrals. The ideal candidate will thrive in a fast-paced environment and enjoy providing world class customer service.

Job duties may include the following:

• Interacting with patients, payers and providers to gather information for accurate registration including assigning of Medical Record Number, scheduling, referral/authorization, point of service payment collection, and document collection
• Responding to customer billing and payment inquires as needed.
• Mentoring and training staff on departmental procedures.
• Accurately scheduling and re-scheduling complex patient procedures and appointments.
• Accurately documenting patient to provider communication, assessing urgency and escalating as appropriate.
• Performing a high volume of outbound patient calls, not too much face to face interaction with patients
• May manage the patient check-in and check-out process from start to finish, which includes identification verification; updating or confirming demographic and insurance information on every patient; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit; verifying coverage including benefits, authorization, pre-determination, payer specific policy exclusions or limitations to coverage, collecting any patient responsibility and accurately preparing end of day reporting or payment reconciliation as needed.
• Regularly displaying a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to accurately identify the need to involve leadership in order to resolve concerns.

This is a benefitted Full Time, Day Shift position with a Monday - Friday work schedule from 8AM - 4:30PM, located at Scripps Green Hospital in Torrey Pines/La Jolla.

REQUIRED QUALIFICATIONS:

• Must be able to demonstrate proficiency of Microsoft computer applications with a minimum score of 80%.
• Must possess excellent mathematical skills and ability to handle monies.
• Excellent communication and customer service skills.
• Strong organizational and analytical skills; innovative with ability to identify and solve problems.
• Able to adapt, prioritize and meet deadlines.
• Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG’s, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers are required.

PREFERRED QUALIFICATIONS:

• 2 years of experience in customer service or healthcare/medical office environment.
• Experience scheduling in Epic.
  Scripps Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability.
  Position Pay Range: $23.41-$33.69/hou

• Interacting with patients, payers and providers to gather information for accurate registration including assigning of Medical Record Number, scheduling, referral/authorization, point of service payment collection, and document collection
• Responding to customer billing and payment inquires as needed.
• Mentoring and training staff on departmental procedures.
• Accurately scheduling and re-scheduling complex patient procedures and appointments.
• Accurately documenting patient to provider communication, assessing urgency and escalating as appropriate.
• Performing a high volume of outbound patient calls, not too much face to face interaction with patients
• May manage the patient check-in and check-out process from start to finish, which includes identification verification; updating or confirming demographic and insurance information on every patient; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit; verifying coverage including benefits, authorization, pre-determination, payer specific policy exclusions or limitations to coverage, collecting any patient responsibility and accurately preparing end of day reporting or payment reconciliation as needed.
• Regularly displaying a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to accurately identify the need to involve leadership in order to resolve concerns