Scheme Manager - Shamrock House

at  Hightown Housing Association

DO YOU HAVE THE LEADERSHIP SKILLS AND COMPASSION TO MANAGE A SUPPORTIVE, THRIVING SUPPORTED-LIVING ENVIRONMENT? IF SO, WE WANT YOU TO JOIN OUR DEDICATED TEAM!

Hightown are currently recruiting for an experienced Scheme Manager who has a minimum of two years experience working with adults that have a diagnosed mental health illness.
This is a challenging but incredibly rewarding role, particularly for those passionate about supporting people with mental health needs. You will encounter diverse and complex situations that require empathy, resilience, and creative problem-solving. However, the opportunity to make a profound and positive impact on individuals’ lives is unparalleled. Each day, you will witness the progress and growth of residents as they navigate their mental health journeys, and your support will be a crucial part of their success. The sense of accomplishment and fulfillment you gain from helping others achieve stability and improve their quality of life makes every challenge worthwhile
This scheme is undergoing transformative change, and we are seeking someone to lead the way in embedding new ways of working and instilling our core values in the staff team. The ideal manager will need to be innovative, adaptable, and resilient, with excellent leadership skills and a strong commitment to driving positive change.
Shamrock House provides supported living to 14 adults in their own self-contained flats and have shared use of communal areas. Support is provided using a psychologically-informed, trauma-informed and person-centred approach to enable people to learn, regain or develop the skills to move to more independence. Shamrock House creates a safe environment to allow the people we support to feel able to push their own boundaries and reach their potential without fear of stigma.
Safeguarding service users is a top priority for the Scheme Manager, who will ensure compliance with various legislation such as the Care Act 2014, the Mental Health Act and Mental Capacity Act 2005. As a manager, you will have oversight of safeguarding issues including self-harm, suicidal ideation, self-neglect, alcohol and substance misuse, and challenging behaviour. You will also collaborate closely with multiple agencies to provide comprehensive and secure support for all residents.
You will engage in reflective practice to continually learn and improve from your own experiences, while your team will benefit from clinical supervision that involves case reviews using a psychological framework to enhance service delivery.
You will also be responsible for overseeing a small outreach team who support clients in the community and satellite schemes.

ABOUT US

Hightown is a charitable housing association operating principally in Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housing and support.
We currently manage over 8,000 homes from our head office in Hemel Hempstead and employ over 1,000 full and part time staff. We have an annual turnover of £120 million and a development programme that will deliver over 400 new affordable homes each year.
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We are an Equal Opportunities employer.
We are a Disability Confident employer.

Other duties include:

• Recruitment and retention of respected, well trained staff teams
• Leading a team of dedicated Support Workers by role modelling Hightown core values and ethics at all times.
• Line Management, coaching and appraisal of a staff team.
• Managing the schemes budget.
• Proactively overseeing that support is delivered on time and is inclusive for all service users as per agreed support plans.
• Ensure compliance with internal and external audits, including liaison with local authority inspections.
• To achieve an excellent standard of outcomes for our service users by regularly ensuring the personalised support plans and risk assessments are of the highest quality.
• Participate on the management on-call Rota.
• Develop local relations with community groups, social work networks, families & local authorities.
• Proactively review any issues with properties, including occupancy, facilities and tenancy, ensuing any issues are flagged for resolutions to the appropriate teams